Check the sticker on the graphics card itself and copy the value explicitly marked “S/N” or “Serial Number.” A model name, part number, product ID, or Windows hardware ID is not necessarily the serial number. If you cannot reach the card’s label, look at its box and purchase records, then contact the manufacturer responsible for that specific card.
Find the serial number on the card
- Shut down the computer. Turn it off before inspecting the graphics card inside the case.
- Locate the card’s labels. Look for a sticker on the card and scan its text for “S/N” or “Serial Number.” The sticker’s position varies by card; do not assume every brand uses the same location.
- Transcribe the serial number exactly. Preserve letters, numbers, and any leading zeroes. If a warranty form asks for a different identifier as well, enter that in its own field.
AMD says serial and part numbers for retail graphics products made by AMD are typically printed on a sticker attached to the card. Its warranty request may require both numbers and may also require proof of purchase. AMD’s Radeon warranty instructions describe the information to prepare.
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Where to look on Intel Arc and Arc Pro cards
For an Intel Arc or Arc Pro card, inspect the back of the card near the QR code: Intel says the serial number and product ID are nearby. Intel also says the warranty QR code may be near the PCIe area or on the box packaging; the packaging code begins with “ADNF.” The QR code’s location is specific to Intel’s instructions and should not be assumed for other brands. See Intel’s Arc and Arc Pro identification instructions.
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If the label is hard to reach or missing
- Check the original box. Look for product labels or warranty information. For Intel Arc, Intel says the warranty QR code may be on the packaging.
- Check your records. Review the receipt, order history, manual, or seller records. These may identify the board maker even if they do not show the card’s serial number.
- Identify the card’s manufacturer. AMD recommends checking the card, box, manuals, receipt, or place of purchase to determine which partner made a Radeon card. Its partner-card warranty guidance explains why the board maker matters.
- Ask the appropriate support channel. Give support the card’s model and purchase details, and ask what evidence it accepts if the serial label cannot be read. Do not assume a software-reported hardware ID can replace the serial number.
Serial number versus other GPU identifiers
Graphics cards can have several identifiers, and they are not interchangeable. Use the field marked “S/N” or “Serial Number” when a form asks for the serial number.
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| Identifier | What it identifies | Is it the serial number? |
|---|---|---|
| Serial number (S/N) | A specific card, as identified on its label | Yes, when explicitly marked as the serial number |
| Model name | The product model or family | No |
| Part number | A product or board part; AMD may request it separately for warranty service | No |
| Product ID | A product identifier; Intel lists it separately from the serial number | No |
| Device ID or Subsystem Vendor ID | Hardware identifiers used to identify a GPU model or subsystem vendor in Windows | No |
AMD’s GPU identification FAQ describes using Windows Device Manager to find Device ID and Subsystem Vendor ID values. That is a way to help identify the GPU model and manufacturer, not a serial-number lookup. If you need these details, follow AMD’s documented instructions rather than submitting them as the serial number.
Who handles the warranty?
The company that designed the GPU chip is not always the company responsible for the finished graphics card’s warranty. The card maker and purchase channel determine where to start.
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- AMD Radeon: AMD sells some retail graphics products directly, but says most current Radeon graphics products are made by partners. Partner-made cards are generally supported by the partner manufacturer; identify it from the card, box, manual, receipt, or seller records. See AMD’s partner warranty guidance.
- Intel Arc or Arc Pro: Intel directs owners of partner-made cards or cards supplied in prebuilt systems to the original manufacturer or retailer for warranty support. See Intel’s support instructions.
- NVIDIA GeForce: GeForce cards bought through an add-in-board partner are warranted by that partner; NVIDIA covers Founders Edition cards directly. Warranty terms vary by product line and region, so consult NVIDIA’s warranty overview for the relevant product and location.
- Card inside a prebuilt computer: Start with the computer manufacturer or retailer, especially if the GPU came as part of the system rather than as a separately purchased retail card.
What to have ready for a support request
Before submitting a claim, check the manufacturer’s form for the exact fields it requires. Depending on the card and support route, you may need more than the serial number, such as a part number or proof of purchase. Keep the receipt and a clear photo of the label if the form or support team requests them.
Quick Recap
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