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What to Do If a Second-Hand IKEA Item Is Missing Parts

Check every package, identify the missing component from the assembly guide, and try IKEA’s local spare-parts route. Its As-Is policy does not guarantee replacements for private second-hand purchases.
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First, check every box, bag, fold of cardboard and pocket in the packaging, then use the item’s IKEA assembly instructions to identify exactly what is missing. If it is numbered hardware, IKEA’s US self-service spare-parts route may help; for an unnumbered or larger component, ask IKEA directly. A private second-hand purchase is not the same as buying an item through IKEA’s As-Is department, so do not assume the As-Is policy guarantees a replacement.

1. Make sure the part is actually missing

Some IKEA products come in multiple packages, and small pieces can be caught in packaging or hidden inside a panel or box. Check all packages and packaging before requesting anything. Then compare what you have with the assembly instructions, including the parts list and the steps where the component is used. IKEA’s US missing-parts guidance and UK guidance both recommend checking the packages and instructions.

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2. Identify the item and the part

If the paper guide is gone, look up the product on IKEA’s website. IKEA US says assembly instructions are available from the product page under Product details; the US customer-service FAQ addresses missing or damaged parts. IKEA’s UK and Germany help pages also direct customers to product pages and assembly documents.

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Record the product name or model, the instruction step, and the missing part’s name. If the guide assigns the part a number, write that down too. A clear photo of the item and the relevant instruction page can help when you contact customer support or visit a store.

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390PCS Cam Locks for Furniture 3-in-1 Eccentric Hardware Wheels Furniture Fasteners Cam Lock Nuts and Cam Screws Furniture Cam Lock Fasteners for Drawer Dresser Cabinet
  • 【390Pcs Furniture Cam Lock Fastener Kit】Multi-size cam nuts: 30 pcs (15×13mm), 30 pcs (15×11.5mm), 20 pcs (12×12.2mm), 20 pcs (11.6×10.5mm) (for IKEA furniture); 100 heavy-duty cam lock screws (40mm); 100 plastic expansion nuts (10×8mm); 50 reinforced wooden dowels (M6×40mm);40 reinforced wooden dowels (M6×50mm).
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3. Try IKEA first for numbered hardware

In the US, IKEA says some numbered hardware can be requested through its self-service spare-parts route. Its older-item guidance specifies hardware with a six-digit number and says it can be ordered free of charge. Check the local service for your country: IKEA Germany describes six- or eight-digit codes, and the UK guidance also describes six- or eight-digit codes. Those country-specific details do not establish the procedure or delivery terms for another market. Spare-part availability is not guaranteed by the cited guidance.

If the part has no number or is a larger component, IKEA’s US guidance recommends store assistance. Bring the assembly document and any receipt or order confirmation you have; if you cannot visit, contact customer support. IKEA notes that it may not be able to guarantee a resolution when proof of purchase is unavailable or the customer is outside its 365-day return policy. Because a private second-hand sale may not come with the original buyer’s proof, explain honestly where and when you acquired the item and ask whether the specific part can be supplied. The guidance does not promise service for private resale purchases. See IKEA US older-item guidance and US missing-parts guidance.

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  • Fit Replacement for IKEA part #120076.
  • Pack of 4.
  • Please consult your assembly manual to find the correct IKEA part number.

4. Understand the As-Is policy—and its limits

IKEA’s US As-Is guidance applies to goods sold through IKEA’s As-Is department, not automatically to furniture bought from a private seller. For an As-Is purchase, IKEA says missing hardware such as screws or drawer slides may be ordered free of charge, subject to availability. Missing larger parts, such as a door or top, may be supplied at the store’s discretion and may incur a fee; As-Is sales are final. These terms are set out in IKEA’s US As-Is FAQ and US hardware-parts guidance. If you bought the item from an individual or marketplace seller, ask that seller about the missing part as well; the IKEA As-Is terms do not establish what the private seller must do.

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5. Compare an IKEA replacement with a third-party substitute

Route When it is worth trying What to check
IKEA original part Start here for numbered hardware; ask about unnumbered or larger pieces. Use the exact product details and part number. Availability, fees, and procedures depend on the item and market; the cited sources do not give a universal delivery time.
Third-party replacement Consider only if IKEA cannot supply the part or another suitable route is needed. Confirm the exact dimensions, specification, and function. A generic screw or fitting may work only when its match is certain; do not improvise a structural panel, support, or connector.

For a substitute, identify the exact IKEA model and component before searching. A replacement that looks similar may have different dimensions or perform a different structural role. Do not assume a general hardware kit fits all IKEA furniture.

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  • Instructions for Use: 102267 & 105163 Plastic Sleeves and Screws are primarily used to attach wood bed slats to bed frame rails such as 114290 and 114291 Depending on the size and design of the piece of furniture, a complete installation may require 4 to 8 pieces
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  • Installation is easy: Holding the plastic mortise and tenon sleeve from the top, insert the screws into the holes in the bed frame rails from underneath and tighten. Repeat at each end of the rail. Once all the dowels are in place, hook the bed slats onto the dowels and stretch. Make furniture repair or assembly a breeze
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ReplacementScrews Cams Compatible with IKEA 119030, 118224, 120076, 117434
  • COMPATIBILITY: These metal cam lock nuts are designed to be compatible with IKEA plastic counterparts, which include 119030 (White), 118224 (Gray), 120076 (Beige) and 117434 (Black). Their versatility allows you to use them wherever these part numbers are specified for a more secure and reliable hold.
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  • INSTALLATION: Insert the cam lock nuts into the pre-drilled holes in one of the two furniture panels you want to connect. Insert a cam dowel into the corresponding hole in the second panel. Turn the cam clockwise using a Phillips head screwdriver, pulling the panels together.
  • TAILORED QUANTITY: Our replacement parts offer a range of quantity options, enabling you to select the precise amount required for your furniture assembly. This considerate strategy not only reduces waste by providing the ideal quantity but also translates into cost savings for you.

Product prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on Amazon at the time of purchase will apply.

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