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What MX Records Do and How Mail Server Priority Works

MX records direct incoming email to mail-server hostnames. Their preference numbers set delivery order: the lower number is preferred, while retries and failover also depend on the sender.
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An MX (mail exchanger) record tells sending mail servers which hostnames can receive email for a domain. When a sender delivers a message, it looks up MX records for the recipient address’s domain, then uses their preference values to order eligible destinations: the lower number is preferred.

What an MX record does

MX stands for mail exchanger. The record associates a mail domain with a named host willing to receive or handle mail for it. For an address such as [email protected], the sender looks up MX records for example.com. This lets a domain route incoming mail to designated servers rather than requiring the domain name itself to accept SMTP connections. See RFC 1035 and RFC 5321.

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An MX record contains a preference number and an exchange hostname. It points to a hostname, not directly to an IP address. After selecting an exchanger, the sender must resolve that hostname to an address; choosing an MX record and resolving its host are separate steps.

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How MX priority works

Lower numerical preference means higher delivery preference. RFC 5321 puts it plainly: “Lower numbers are more preferred than higher ones.” The number controls ordering; it does not describe a server’s speed, quality, or capacity.

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Preference Exchange Meaning
10 mx-primary.example. Preferred before the entry with preference 20
20 mx-secondary.example. Less preferred; an alternate destination

In this example, a sender normally attempts the preference-10 exchanger first. The preference-20 host gives it an alternative to try, but the record alone does not guarantee that every sender will switch immediately or behave identically during an outage.

What happens when preferences match

If multiple MX records have the same preference, RFC 5321 says a sender should randomize among them when there is no clear reason to favor one. This can distribute delivery attempts among equivalent exchangers, but it does not promise perfectly even traffic or load.

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Why a backup MX may not take over as expected

Several factors affect alternate delivery. SMTP senders can limit the number of alternate addresses they try and control their retry behavior; RFC 5321 says they must be capable of trying relevant alternatives and should try at least two addresses. The exact timing and behavior therefore depend on the sending system as well as the published records.

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  • The preferred exchanger may still be reachable but rejecting or deferring delivery, rather than being unavailable.
  • The sender may be using cached DNS data, so it may not yet see a recent change.
  • The sender’s alternate-address limit or retry schedule may affect when another host is attempted.
  • An alternate exchanger may not be configured to accept mail for the domain even if its hostname resolves.

How to check or change MX records

  1. Get the exact values from your mail provider. Use its current setup instructions for the MX hostnames and preference numbers. The standards define how values are interpreted, not which values a particular provider requires.
  2. Check the authoritative DNS zone. Confirm that the intended MX records are published there and look for stale or conflicting entries before editing.
  3. Check each exchange hostname. Confirm that it resolves to usable addresses and that the receiving mail service is configured to accept mail for your domain.
  4. Allow for caching. DNS resolvers and sending systems may retain answers according to the configured TTL, so a change is not necessarily visible to every sender immediately.

If mail is not reaching an expected backup, check whether the intended records are visible in authoritative DNS, whether the sender has current DNS data, whether the preferred host is actually unavailable or rejecting delivery, and what retry and alternate-host limits the sender uses.

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What MX records do not configure

MX records handle incoming-mail routing. They do not, by themselves, prove that mail is configured correctly end to end, set up outbound authentication, or guarantee inbox placement. SPF, DKIM, and DMARC serve different purposes; changing MX records does not configure them.

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