Do these 3 things before closing this tab:
1Fix the driver behind crashes, sound loss and screen glitches2Clear out junk files and repair common Windows errors3Scan for outdated or missing drivers - takes under a minuteA factory reset on an LG Smart TV—called Reset to Initial settings—returns the TV to its initial setup state. A full reset removes locally saved settings, installed apps, account information and other saved data, so you will need to set up the TV again and sign back into apps. The exact items removed and menu path depend on the model, webOS version and reset option shown.
What changes when you reset an LG TV?
LG describes a reset as restoring the product to its initial settings. After a full reset, the TV restarts at the initial setup screen. Expect to reconnect or configure the TV, reinstall apps and sign in to app accounts again.
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Personalized items may also be cleared. LG Spain lists tuned channels, recording schedules, custom input names, installed apps, saved Wi-Fi passwords and the default LG Store user as examples. Those examples come from a regional LG guide; the exact effect can vary by model and reset choice. LG Spain’s reset guidance
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Repair Windows errors before they cause bigger problemsFix Now →Scan for outdated or missing drivers - takes under a minuteDriver Scan →Full reset or keeping network settings
Some newer LG TVs offer a choice to reset everything or reset while keeping network settings. LG says this option is available on some models released in 2024 or later, including webOS 24/25 TVs. It is not universal: check the options displayed on your TV before confirming. Keeping network settings may spare you from reconnecting Wi-Fi, but does not mean apps, accounts or other personal settings will be retained. LG USA’s reset instructions
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When might a reset help?
LG lists a malfunctioning Magic Remote, TV software errors, freezing, slow menu navigation and apps that fail to open or close unexpectedly as possible reasons to reset. It is a troubleshooting step, not a diagnosis or a guarantee: if the problem remains after setup, the underlying fault may need further support. LG’s troubleshooting guidance
Find the reset option for your TV
Menu labels vary by generation. LG’s U.S. instructions give these general routes; the model-specific guide or the labels shown on your set take precedence if they differ. LG’s model and webOS menu paths
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| TV generation or webOS version | General menu path in LG’s U.S. guidance |
|---|---|
| 2021–2025, webOS 6.0–25 | Settings → All Settings → General → System → Reset to Initial settings |
| 2020, webOS 5.0 | Settings → All Settings → Support → Reset to Initial settings |
| 2019 or earlier, webOS 4.5 or earlier | Settings → All Settings → General → Reset to Initial settings |
LG’s newer troubleshooting guidance also describes a System route for webOS 26 TVs from 2026 onward, a General → System route for 2021-and-newer webOS 6 TVs, Support for 2020 models, and General for 2019-or-older models. These are general routes, not a guarantee that every model has identical labels. LG’s current troubleshooting instructions
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Before you confirm
- Be prepared to reinstall apps and sign in to their accounts again after a full reset.
- If retaining Wi-Fi setup matters, look for a keep-network-settings choice and verify that your model offers it.
- If TV Lock is enabled, you may need the password. For a forgotten password, LG directs users to Customer Support; do not assume a universal default password.
Start the reset and let it finish
- Open the reset route that matches your TV generation, then select Reset to Initial settings.
- Choose the reset option shown on your TV, if it offers more than one, and confirm. The TV will restart into initial setup.
- Do not unplug the power cord or turn off the TV while the reset is in progress. LG’s reset safety instruction
Complete initial setup
Follow the on-screen prompts. LG’s initialization walkthrough includes language and locale, internet connection, home or store mode, broadcast signal and channel setup, notices, terms and completion. Then reinstall the apps you use and sign in again where required. LG’s TV initialization walkthrough and LG’s app installation guidance
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- webOS Smart TV platform offers easy access to popular streaming apps, LG Channels, personalized recommendations, and an intuitive user interface.
- Built-in WiFi and Bluetooth connectivity allow quick access to online entertainment and wireless pairing with compatible devices and accessories.
If the problem continues after the reset
A reset may help with some software or app symptoms, but it cannot establish or fix every hardware or service issue. If the TV is still faulty, LG’s support page offers a chatbot or technician visit; a service fee may apply when the TV is outside warranty. LG support options
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