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One free scan finds every outdated or missing driver and matches the right update for your exact hardware.Free scan · exact hardware matchOn many newer Samsung Galaxy phones, press and hold the Side button and Volume down together until the power menu appears. Tap Power off, then tap Power off again to confirm. The menu may behave differently depending on the model and settings, so if you cannot confirm the shutdown—or the phone is frozen—use the appropriate steps below.
Turn off a responsive Galaxy phone while it is locked
- Find the Side button and the Volume down button. Many newer Galaxy phones use a Side button where older models had a Power button; some older models have a dedicated Power key. Samsung’s button and shutdown guidance is at Samsung Support.
- Press and hold Side and Volume down at the same time for a few seconds, until the power menu appears. On an older phone with a dedicated Power key, use that key to open the menu.
- Tap Power off, then tap Power off a second time to confirm.
Samsung documents this as the standard shutdown method, but does not guarantee that every model or lock-screen configuration allows shutdown confirmation while the phone is locked. If the menu appears but the phone will not let you confirm, the available options may depend on its software and settings.
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Use Quick Settings if the screen responds
On many newer Galaxy phones and tablets, swipe down from the top of the screen with two fingers to open Quick Settings, then tap the power icon. Choose Power off and confirm. This route still depends on the screen responding and the power control being available; Samsung notes that its interface can vary by device.
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A frozen-device button hold is different from choosing Power off in the menu. Samsung’s US troubleshooting guidance says to hold the Power/Side and Volume down buttons together until the device shuts down; it may take up to 60 seconds. Samsung describes this as simulating a battery pull, and the action can force a restart rather than leave the phone powered off. See Samsung’s frozen-phone troubleshooting steps.
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- Keep holding the buttons until the phone responds. Samsung Canada describes a force-restart hold of about 10 seconds or until the phone turns off and back on, while Samsung manuals and support pages give different timings. Follow the response on your device rather than treating one duration as universal. Details: Samsung Canada.
- After a reboot, a phone secured with biometrics may ask for its backup PIN or password before biometrics work again.
- If Maintenance Boot Mode appears, use a volume key to highlight Normal Boot, then select it with the Power or Bixby button.
- If the phone remains unresponsive, Samsung advises requesting service.
Samsung also says that continuing to hold Side and Volume down when the power menu fails to appear forces a reboot. This is a recovery attempt, not a reliable way to shut down every frozen phone.
Button names and timing vary by Galaxy model
Newer Samsung instructions generally refer to a Side button; older devices may have a dedicated Power key. For example, the Galaxy S9+ manual says holding Power and Volume Down for more than seven seconds restarts a frozen device. The Galaxy Z Flip6 manual describes Side and Volume Down for the shutdown menu and says holding them for more than seven seconds forces a restart if the device is frozen. Consult the manual for your model: Galaxy Z Flip6 manual and Galaxy S9+ manual.
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Button behavior and on-screen options can differ by model, carrier, software version, and settings. A short Side-button press may only turn off the display, while holding Side alone may launch Bixby on phones configured that way. For the menu-based shutdown on many newer models, use Side plus Volume down.
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