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A service identity proves which workload is making a request; it does not, by itself, prove that a user has authorized access to their data. For a request made on a user’s behalf, systems should preserve both identities and check permission in the relevant resource or policy layer. A workload acting on its own behalf can use system-level access, but that authority should be explicit and narrowly scoped.
What a service identity proves—and what it does not
Authentication establishes who or what is calling. A valid service credential can identify a workload, such as an application, agent, or background job. Authorization determines whether that caller may perform a particular action on a particular resource in the current context. NIST’s zero trust architecture guidance treats the calling service and the end user as distinct identities whose access may both need to be authenticated and authorized.
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That distinction matters whenever a service can reach user-specific records. The service’s credential is evidence of the service’s identity—not evidence that a user consented, owns the requested data, or is permitted to access it. A policy that grants a service broad access does not automatically make every request from that service legitimate on behalf of every user.
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Service-owned operations
Some jobs are meant to run without a user present: a scheduled batch process, a system health check, or an internal service operation. Such a workload may legitimately use system-level authority, including access across users when the task requires it. Define that authority explicitly in policy, limit it to the needed resources and actions, and retain the service identity in audit records. Do not use this model as a shortcut for user-delegated access.
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User-delegated operations
If an agent or service is retrieving, changing, or sharing information for a particular person, the authorization decision must include verifiable user context. The downstream system needs to be able to distinguish the service that made the call from the user whose request or delegation is being presented. NIST discusses this distinction under “Requests With a Service Identity But No User Identity,” and explains that some requests require end-user authorization while others do not.
How to preserve both identities across services
There is no single mechanism that fits every platform, but the design goal is consistent: downstream services should receive a trustworthy service identity and, where applicable, trustworthy user authorization context.
- Gateway-mediated exchange: NIST describes API gateways that can exchange runtime identity for a service-account credential in a user identity domain. The exchange should preserve the distinction between the service and the user context; a service credential alone is not a substitute for the latter.
- Propagated end-user context: Google’s infrastructure guidance describes verifying an end-user credential, issuing a short-lived context ticket, and passing that context through downstream RPC calls. Its services also use cryptographic service identities and owner-defined access rules. See Google’s infrastructure security design.
- Agent-scoped tokens with user context: AWS describes keeping an agent’s service identity separate from the human identity and representing user context in the authorization design. Its guidance on Amazon Bedrock AgentCore Identity covers agent identity and user-context considerations.
These are platform-specific patterns, not interchangeable token formats. Choose the mechanism supported by the systems involved, and ensure the receiving service can validate the context rather than trusting an unverified user identifier supplied in a request field.
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Least privilege applies to the workload as well as to the user. AWS recommends limiting what the agent’s service identity can do, while applying user-context constraints to the user identity. It also identifies the invocation layer as the place to apply transaction limits. See AWS’s AgentCore identity best practices.
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- Give the service only the actions and resources needed to perform its defined job.
- Evaluate whether the user may access the requested data or perform the requested action, rather than inferring permission from the service’s role.
- Apply request-level limits where appropriate, so a valid identity cannot trigger an excessive number or scope of operations.
- Make system-level access an explicit policy case, not an implicit fallback when user context is missing.
A useful policy question is: “Would this request still be allowed if we evaluated the service’s role and the user’s authority separately?” If the answer depends on silently treating one identity as the other, the authorization boundary is unclear.
Compare designs by their authorization boundaries
| Design | Identity context | Where permission is decided | Appropriate use |
|---|---|---|---|
| Service-owned operation | Service identity; no end-user identity is required for the task | Policy governing the service’s explicitly scoped system authority | Scheduled or internal work designed to run independently of a user |
| User-delegated operation with propagated context | Service identity plus verifiable end-user context passed downstream | Resource or policy layer evaluates the service and the user context | A service or agent acting for a user through a service chain |
| User-delegated operation with identity exchange | Service identity plus user context mediated or exchanged by a gateway | Gateway and/or downstream policy layer, according to the system’s design | Architectures where a gateway mediates credentials across identity domains |
| Service identity only for user data | Service identity, with no verifiable user authorization context | Only the service’s permission can be evaluated | Not sufficient to establish that a user authorized access to user-specific data |
The last row is not automatically wrong for every system request: a task may be deliberately service-owned. It is inadequate when the service is claiming to act for a user and no user authorization can be verified.
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Keep attribution intact in logs and policy checks
Record the service that actually called and the user context, if one was presented, as separate facts. This lets policy enforcement make the intended decision and makes an audit trail useful for determining whether an action came from a background workload or a user-delegated request. Across a chain of services, do not lose the original user context or overwrite service attribution with a user identifier; both are needed to understand the request.
Where managed identities fit
Managed identities and service principals are ways to authenticate a workload; they do not answer whether a particular user authorized access. Microsoft documents managed identities as token-based workload authentication for Azure SQL, and lists service-principal credentials as another option. Its documentation cautions that client-secret authentication is not recommended because passwords may be guessed or leaked. See Microsoft’s Azure SQL service-principal authentication guidance. Whichever workload-authentication method is used, evaluate user authorization separately when the operation is on a user’s behalf.
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