If your Samsung Galaxy S10 is frozen, press and hold the Power/Side key and Volume Down together until the phone restarts. This is a forced restart—not a command that guarantees the phone will stay off. If the phone responds normally and you want it off, use the on-screen power menu and tap Power off.
Force-restart a frozen Galaxy S10
- Press and hold the Power/Side key and Volume Down at the same time.
- Keep holding until the screen turns off and the phone begins restarting, or the Samsung logo appears. Samsung says to hold the keys for more than seven seconds in its UK instructions; its power troubleshooting guidance says a restart can take up to 60 seconds. Timing can vary, so keep holding until the restart is evident rather than relying on one exact duration. Samsung UK’s restart instructions and Samsung Canada’s power troubleshooting steps give that guidance.
- Once the phone returns to the home screen, the forced restart is complete.
Samsung describes this as a force reboot or soft reset. It is not a factory reset and does not, by itself, erase your personal data. Samsung’s general Galaxy instructions note that key locations and screens can vary by model, software version, and market, so labels may differ slightly on an S10 variant.
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Turn off a responsive phone instead
If the screen still responds and you simply want to power down, open the on-screen power menu and choose Power off. The button combination above is for restarting an unresponsive device; it should not be treated as a way to leave the phone switched off.
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Check software and storage
If freezing recurs, check for available software updates and review the phone’s storage and memory. Samsung includes these checks in its frozen Galaxy device guidance.
#1 Best Overall
- 6.1" Dynamic AMOLED, 3040 x 1440 (Quad HD+), 16M, Ultrasonic Fingerprint ID, Single SIM, 15W Charger
- 128GB Storage, 8GB RAM, MicroSD (Up to 512GB), Snapdragon 855, Octa-core, Adreno 640, 3400 mAh battery
- Rear Camera: 12MP Wide-angle + 16MP Ultra Wide + 12MP Telephoto, Front Camera: 10MP, NFC, Bluetooth 5.0
- 2G bands GSM 850 / 900 / 1800 / 1900, 3G HSDPA 850 / 900 / 1700(AWS) / 1900 / 2100, 4G LTE band 1, 2, 3, 4, 5, 7, 8, 12, 13, 14, 17, 18, 19, 20, 25, 26, 28, 29, 30, 38, 39, 40, 41, 46, 66, 71
- Fully Unlocked Version. Compatible with Most GSM + CDMA Carriers like T-Mobile, AT&T, MetroPCS, etc. Will Also work with CDMA Carriers Such as Verizon, Sprint.
Use Safe mode to check for app trouble
Safe mode can help identify whether a third-party app is contributing to the problem. If the phone behaves normally in Safe mode, consider whether a recently installed app is involved.
Reserve factory reset for later
A factory reset is a separate troubleshooting step, not part of the forced-restart button hold. It erases personal data; back up your data before resetting. If charging and basic power steps do not restore the phone, Samsung’s Canada guidance recommends requesting service. That page applies to devices sold in Canada; service routes may differ elsewhere.
Quick Recap
Rank #4
- Please note, this device does not support E-SIM; This 4G model is compatible with all GSM networks worldwide outside of the U.S. In the US, ONLY compatible with T-Mobile and their MVNO's (Metro and Standup). It will NOT work with other CDMA carriers, and it is also not compatible with their MVNO (Visible, Xfinity Mobile, US Mobile, Cricket Wireless, etc).
- Compatibility with certain third-party devices and accessibility accessories, including some hearing aids, may vary depending on manufacturer support, Bluetooth protocols, software compatibility, and regional firmware limitations. For additional hearing aid compatibility information, please refer to Samsung’s official support documentation.
- Camera: 50 MP, f/1.8, (wide), 1/2.76", 0.64µm, AF | 50 MP, f/1.8, (wide), 1/2.76", 0.64µm, AF | 2 MP, f/2.4, (macro). Battery: 5000 mAh, non-removable | A power adapter is NOT included.
Rank #3
- Display: Features a 5.8" Full HD+ Dynamic AMOLED Infinity-O Display with 438 ppi for vivid visuals and HDR10+ certified content
- Camera: Equipped with a 12MP rear camera and 10MP front camera for crisp, detailed photos and videos
- Memory: Comes with 128GB of storage and 6GB of RAM for smooth multitasking and app performance
- Battery: Has a 3100mAh battery for up to 83 hours of use on a single charge
- Security: Uses a capacitive fingerprint sensor for quick and secure access to your device
Rank #2
- Operating System: Unlocked for All Carriers
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