Walmart online orders follow a simple sequence: sign in, choose Pickup or Delivery, select an eligible store, address and time slot, add items, review substitutions and fees, then place the order. Store associates assemble either type of order. Pickup customers check in at a curbside space; delivery customers usually receive the order from a local third-party driver at the selected address.
Coverage, inventory, available time slots, cutoff times and charges vary by location and order. The cart, order details and current Walmart terms are the authoritative places to confirm what applies to your transaction.
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What you need before placing a Walmart pickup or delivery order
You can order through Walmart.com or the Walmart app. Sign in to your Walmart account first so the service can check your saved addresses, stores, payment methods and order history. You will need:
- A delivery address or a participating store for pickup.
- An available pickup or delivery time slot.
- A payment method accepted for the items and service you select.
- A way to receive order notifications by app, email or text.
Not every item can use every fulfillment method. Store inventory, item type, local rules, the store’s capacity and the distance to a delivery address all affect what Walmart offers. If a selected store cannot serve the address, Walmart may suggest another nearby store. If no eligible service is available, the site will say delivery or pickup is unavailable. Shipping is a separate option for items that are not available for store pickup or delivery.
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- Gift Cards are shipped active and ready for use.
- This card is non-reloadable. No cash or ATM access. Funds do not expire. If available funds remain on your card after the valid thru date has passed, please call customer service for a replacement card. A one-time purchase fee applies at the time of checkout. No fees after purchase.
- To access your card information safely, type the complete website address shown on your Gift Card (MyGift.GiftCardMall.com) directly into your browser's address bar. Don't use search engines or shortened versions of the website address, as these may lead you to fake or fraudulent sites. Do not provide any Gift Card details (example: Card Number) to someone you do not know or trust. If you believe you've reached an illegitimate website, contact cardholder service at 1-888-524-1283. Be cautious of phishing sites, there are a variety of scams in which fraudsters try to trick others into paying with gift cards.
- To report your Lost or Stolen Physical Visa Card, call Customer Service 24/7 at 1 (888) 524-1283 to cancel your Gift Card as soon as you can. You will be asked to provide the Gift Card number and other identifying information.
- Use your Visa Gift Card in the U.S. everywhere Visa debit cards are accepted, including online.
How to place a Walmart pickup or delivery order
- Sign in and choose a fulfillment method. Open Walmart.com or the Walmart app, select how you want to receive the order, and enter or confirm your address. Choose Pickup for curbside collection or Delivery for a driver to bring the order to the address.
- Select the store and time slot. Walmart displays stores and times that can handle the address, inventory and service type. A slot is not a guarantee that every item will remain in stock; it reserves a fulfillment window while you finish checkout. If no slot appears, try another store, date or fulfillment method.
- Add items and check eligibility. Product pages and the cart indicate whether each item is available for pickup, delivery or shipping. Some products may be excluded from a particular service or may come from a different fulfillment source.
- Set substitution preferences. For items that may sell out, accept Walmart’s suggested alternative, choose a preferred backup when offered, or select the option not to substitute. Review these choices before paying.
- Review the final cart. Check quantities, weighted-item estimates, taxes, bag charges where applicable, service fees, the selected slot and the estimated total. Delivery customers should verify the exact address and any instructions that help a driver find it.
- Place the order. After checkout, Walmart shows the order in Purchase History and provides the order-specific cutoff for edits or cancellation. Save the confirmation and watch for status notifications.
How curbside pickup works
Wait for the ready notification
Do not drive to the store merely because the scheduled time has arrived. Wait for Walmart’s Ready for Pickup notification. The order may still be in the picking or staging process until that message appears. Pickup deadlines and late-arrival options depend on the scheduled time, order status and local store rules; the applicable information appears in the order details.
Check in from the app or confirmation link
- When you are leaving for the store, open the app, email or text link and select I’m on my way.
- Park in a marked curbside pickup space.
- Select I’ve parked, then enter the numbered parking spot and your vehicle color.
- Remain in the vehicle while an associate brings the bags out.
If app check-in fails, call the number printed on the pickup parking sign or in the confirmation email. Keep the trunk or another accessible area clear so the associate can load the order safely. Before leaving, look through the bags if you want to reject a substituted product; Walmart says pickup customers can ask the associate to remove an unwanted substitute at the handoff.
Missed, late or not-yet-ready pickup
If the order is not ready, check the status in Purchase History rather than checking in repeatedly. Walmart’s help pages describe deadlines and possible options that vary by order and location, so use the cutoff and instructions shown for that order. Leaving before the ready notice can result in a longer wait or a missed handoff.
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- Gift Cards are shipped active and ready for use.
- This card is non-reloadable. No cash or ATM access. Funds do not expire. If available funds remain on your card after the valid thru date has passed, please call customer service for a replacement card. A one-time purchase fee applies at the time of checkout. No fees after purchase.
- To access your card information safely, type the complete website address shown on your Gift Card (MyGift.GiftCardMall.com) directly into your browser's address bar. Don't use search engines or shortened versions of the website address, as these may lead you to fake or fraudulent sites. Do not provide any Gift Card details (example: Card Number) to someone you do not know or trust. If you believe you've reached an illegitimate website, contact cardholder service at 1-888-524-1283. Be cautious of phishing sites, there are a variety of scams in which fraudsters try to trick others into paying with gift cards.
- To report your Lost or Stolen Physical Visa Card, call Customer Service 24/7 at 1 (888) 524-1283 to cancel your Gift Card as soon as you can. You will be asked to provide the Gift Card number and other identifying information.
- Use your Visa Gift Card in the U.S. everywhere Visa debit cards are accepted, including online.
How Walmart delivery works
Address and slot eligibility
Delivery is available only when the address, selected store, item mix and delivery capacity qualify. A time slot can disappear while you shop if local capacity fills. Delivery orders may include store-fulfilled items gathered by associates and, depending on the order, items handled through another Walmart fulfillment path.
Driver handoff
For many store-delivery orders, Walmart says a local third-party driver collects the completed order and brings it to the door. Walmart sends a notification after the driver picks up the order; its help guidance says arrival can sometimes take up to two hours from that point. That is an estimate, not a guaranteed delivery time.
Some deliveries require a PIN or signature. When a PIN is required, Walmart says it appears in Order Details or Track Order after the order is out for delivery. If you are sending the order to someone else, provide the PIN to the intended recipient through a secure channel. Follow the app’s delivery instructions for tipping and feedback.
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- Amazon.com Gift Cards never expire and carry no fees.
- Multiple gift card designs and denominations to choose from.
- Redeemable towards millions of items store-wide at Amazon.com or certain affiliated websites.
- Available for immediate delivery. Gift cards sent by email can be scheduled up to a year in advance.
- No returns and no refunds on Gift Cards.
InHome is a separate option
InHome is not the default for every delivery. Walmart’s InHome guidance uses item and address eligibility checks, and checkout must specifically offer the service. Do not assume that an InHome-eligible address can use it for every product or every time slot; confirm the option during checkout.
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Substitutions, charges and refunds
What happens when an item is out of stock
Store associates may propose a similar replacement when the item you selected is unavailable. You can set a preferred replacement, allow Walmart to make a substitution, or decline substitutions. If you do not set a preference, Walmart says there may be limited time to accept or reject an offered replacement; if you do not respond in time, it may substitute under the order’s settings.
Pickup and delivery handle unwanted substitutions differently
At pickup, inspect the replacement and ask the associate to remove it before you leave if you do not want it. A delivery driver cannot take an unwanted item back at the door. Start a return from Purchase History and follow the instructions for that item instead.
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- Visa Virtual eGift Cards are designed for online use only. Gift Cards are subject to Terms and Conditions: a.co/5bw3qXJ
- When you access your Visa Virtual eGift Card for the first time, you’ll need to register your name, address, phone number, and email address via activationspot.com. These details should also be used as your billing address for online purchases, as many merchants require address verification for purchase authorization.
- This Visa Virtual eGift Card is non-reloadable. No cash or ATM access. Visa Virtual eGift Cards are emailed active.
- Funds do not expire but your Visa Virtual eGift Card has a ‘valid thru’ date (9 years from date of purchase). If funds remain after this date has passed, please call the Toll Free number found on your Visa Virtual eGift Card for a replacement card. A one-time purchase fee applies at the time of checkout.
- This item is not eligible for refund, resale, or return. Available for sale within the United States only. Not available to residents of Puerto Rico, Hawaii, New Mexico, South Dakota, West Virginia and the US Virgin Islands.
Why the authorization amount can differ
Walmart describes a temporary authorization hold that can account for weighted products, replacements or bag fees in some states. The hold is not necessarily the final settled amount. After the order is adjusted, a credit or debit card refund can take up to seven business days, according to Walmart’s substitution help guidance. SNAP/EBT substitution payment handling depends on whether a backup payment method is attached, so review the payment instructions shown for your order.
Pickup versus delivery: which fits your situation?
| Decision point | Pickup | Delivery |
|---|---|---|
| Handoff | You travel to the store, check in and receive the bags at a curbside space. | A driver brings the order to the eligible address. |
| Availability | Requires a participating store, inventory and an open pickup slot. | Requires address, store, item, inventory and delivery-slot eligibility. |
| Typical charges | Orders over the applicable minimum may be free; below-minimum or other fees can appear. | Delivery and speed fees may apply; membership benefits have conditions. |
| Substitution remedy | Ask the associate to remove an unwanted replacement at pickup. | Use Purchase History to begin a return; the driver generally cannot take it back. |
| Changing fulfillment after checkout | Usually cannot be converted to delivery. | Usually cannot be converted to pickup. |
Choose pickup when you can reach the store and want to resolve substitutions immediately. Choose delivery when getting to the store is inconvenient and the address has a suitable slot. In either case, inspect the cart’s exact fees and cutoff before placing the order.
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The amount shown in your final cart is more reliable than a general fee list because service, address, order size, timeslot and speed all affect eligibility. Walmart’s current help page gives these examples:
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- Gift Cards are shipped active and ready for use.
- This card is non-reloadable. No cash or ATM access. Funds do not expire. If available funds remain on your card after the valid thru date has passed, please call customer service for a replacement card. A one-time purchase fee applies at the time of checkout. No fees after purchase.
- To access your card information safely, type the complete website address shown on your Gift Card (MyGift.GiftCardMall.com) directly into your browser's address bar. Don't use search engines or shortened versions of the website address, as these may lead you to fake or fraudulent sites. Do not provide any Gift Card details (example: Card Number) to someone you do not know or trust. If you believe you've reached an illegitimate website, contact cardholder service at 1-888-524-1283. Be cautious of phishing sites, there are a variety of scams in which fraudsters try to trick others into paying with gift cards.
- To report your Lost or Stolen Physical Visa Card, call Customer Service 24/7 at 1 (888) 524-1283 to cancel your Gift Card as soon as you can. You will be asked to provide the Gift Card number and other identifying information.
- Use your Visa Gift Card in the U.S. everywhere Visa debit cards are accepted, including online.
| Item | Published guidance | Qualification |
|---|---|---|
| Standard store delivery | $9.95 example fee | Page-specific example; confirm applicability in your cart. |
| Express delivery | $10 additional Express fee example | Speed-related charge; availability and price vary. |
| Pickup | Orders over $35 are described as free | Below-minimum fees or other applicable charges may apply. |
| Walmart+ scheduled delivery | $0 delivery fee when eligible order is at least $35 and the selected slot is explicitly marked $0 | Current membership terms, address, slot and item limits apply. |
Walmart+ terms also say orders below the applicable minimum can incur a below-order-minimum fee. Express delivery and delivery in three hours or less can carry additional speed-related fees. Unscheduled delivery has separate terms and item limits. Membership benefits are not a promise that every slot or address is free, so look for the $0 label and read the checkout breakdown.
Changing, rescheduling or canceling an order
Edit before the order-specific cutoff
Open Purchase History and select the order. If editing is still available, Walmart may let you change items and quantities, substitution preferences and, for some orders, the time slot. The cutoff is order-specific and varies by location and order type; the page shows the exact deadline. A scheduled order may permit one reschedule, subject to available capacity.
Changing pickup to delivery or delivery to pickup
After checkout, Walmart generally does not let customers switch the fulfillment type directly. The usual solution is to request cancellation, wait for the cancellation to be confirmed, and place a new order using the other method. Do not cancel until you have checked the new method’s inventory, slot and fees. Walmart notes that certain delayed-delivery notices can offer a one-time switch, and an undeliverable order may present reschedule, pickup conversion or cancellation choices; use only the options displayed for that order.
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Some orders expose a short window for changing the pickup store or delivery address. The new location must qualify for the service and may change inventory, fees or the time slot. If the option is absent in order details, cancellation and a new order may be required.
What to do when delivery is delayed or cannot be completed
- Check status and notifications first. A delayed order may include a new estimated time or a choice to reschedule, switch to pickup or cancel.
- Confirm the address and access instructions. Incorrect apartment, gate or unit information can prevent a handoff.
- Use the order’s offered remedy. Walmart’s options depend on whether the order is still being prepared, with the driver or marked undeliverable.
- For an unwanted delivered substitute, start a return. Use Purchase History rather than asking the driver to take it back.
If no remedy appears, use the support route shown in the order details or confirmation. Keep the order number and screenshots of the status available when contacting support.
Practical checklist before you tap Place order
- Is the selected store or address correct?
- Does the chosen slot still appear available?
- Are all items eligible for the selected fulfillment method?
- Have you chosen substitution preferences for important products?
- Does the cart show a below-minimum, delivery, Express, bag or other service fee?
- If using Walmart+, is the slot explicitly marked $0 and is the order at least $35?
- Do you know the edit or cancellation cutoff?
- For delivery, will someone be available for a PIN or signature if required?
- For pickup, will you wait for the Ready for Pickup notification before driving over?
Key takeaways
Select pickup or delivery before checkout because switching later usually means canceling and reordering. Pickup requires a ready notification and app check-in at a numbered curbside space. Delivery depends on address and capacity, and many store orders are brought by local third-party drivers. Substitution settings affect both what you receive and how you resolve problems afterward. Finally, treat fees, minimums, Walmart+ benefits and delivery estimates as order-specific: verify them in the cart and current terms immediately before payment.
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Product prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on Amazon at the time of purchase will apply.
