Start the number transfer with the carrier you’re joining—not T-Mobile. Before you submit the request, get the T-Mobile account details, generate the right transfer PIN for your account type, and turn off Port Out Protection on the line if it’s enabled. T-Mobile calls this process transferring your number to another carrier, or “porting out.”
Before you start, check the new carrier’s requirements
Contact the carrier you plan to join and ask how to submit a port-in request, what account details and PIN it requires, and whether your number is eligible. Requirements can differ by carrier, and T-Mobile’s instructions do not establish that every number can move to every destination.
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Keep your T-Mobile service active while the new carrier processes the request. If the transfer stalls, contact the new carrier about the request and T-Mobile about any account or PIN issue. T-Mobile’s instructions do not give a verified completion-time estimate for a transfer from T-Mobile to another carrier.
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What to gather from your T-Mobile account
- T-Mobile account number: Find it in your T-Mobile account or on a bill.
- Temporary Port Out PIN: Personal-account customers need this PIN. The primary account holder must generate it.
- Account PIN or passcode: T-Mobile lists this among the details the receiving provider may request. Confirm the destination carrier’s exact requirements.
How to port out a personal T-Mobile number
- Ask the new carrier to start the transfer. Confirm its port-in process and the information it needs before submitting the request.
- Find your T-Mobile account number. Check your account or bill, and make sure you have the account PIN or passcode if the destination carrier requests it.
- Have the primary account holder generate a Temporary Port Out PIN. T-Mobile says this can be requested through T-Life or T-Mobile.com. Its instructions may require using the T-Mobile device on T-Mobile’s network with Wi-Fi turned off.
- Check Port Out Protection for the line. If it is enabled, turn it off before using the temporary PIN. On postpaid accounts, the primary account holder must remove the protection.
- Submit the port request to the new carrier. Enter the details it requests carefully. Incorrect account information can require validation or correction.
- Follow up if the port does not progress. Ask the new carrier to check the submission and contact T-Mobile for help with transfer-PIN issues.
T-Mobile’s Transfer your phone number support page has the current account steps and app labels; check it before requesting the PIN because those details may change.
#1 Best Overall
- YOUR CONTENT, SUPER SMOOTH: The ultra-clear 6.7" FHD+ Super AMOLED display of Galaxy A17 5G helps bring your content to life, whether you're scrolling through recipes or video chatting with loved ones.¹
- LIVE FAST. CHARGE FASTER: Focus more on the moment and less on your battery percentage with Galaxy A17 5G. Super Fast Charging powers up your battery so you can get back to life sooner.²
- MEMORIES MADE PICTURE PERFECT: Capture every angle in stunning clarity, from wide family photos to close-ups of friends, with the triple-lens camera on Galaxy A17 5G.
- NEED MORE STORAGE? WE HAVE YOU COVERED: With an improved 2TB of expandable storage, Galaxy A17 5G makes it easy to keep cherished photos, videos and important files readily accessible whenever you need them.³
- BUILT TO LAST: With an improved IP54 rating, Galaxy A17 5G is even more durable than before.⁴ It’s built to resist splashes and dust and comes with a stronger yet slimmer Gorilla Glass Victus front and Glass Fiber Reinforced Polymer back.
Prepaid, business, and government accounts
Prepaid
Prepaid customers have a separate “Request Transfer PIN” flow in their account profile. Turn off Port Out Protection first if it is active. If you need help with the prepaid account route, contact T-Mobile.
Business and government
Do not assume the personal-account steps or permissions apply. T-Mobile provides separate guidance for business transfers, and government-account customers must contact T-Mobile to get started.
Rank #2
- Please note, this device does not support E-SIM; This 4G model is compatible with all GSM networks worldwide outside of the U.S. In the US, ONLY compatible with T-Mobile and their MVNO's (Metro and Standup). It will NOT work with Verizon, Spectrum, AT&T, Total Wireless, other CDMA carriers, it is also not compatible with their MVNO (Visible, Xfinity Mobile, US Mobile, Cricket Wireless, etc).
- Compatibility with certain third-party devices and accessibility accessories, including some hearing aids, may vary depending on manufacturer support, Bluetooth protocols, software compatibility, and regional firmware limitations. For additional hearing aid compatibility information, please refer to Samsung’s official support documentation.
- 4G LTE Bands: B1/B3/B5/B7/B8/B20/B28/B38/B40/B41
- Display: Super AMOLED, 90Hz, 800 nits (HBM) | 6.7 inches, 110.2 cm2 (~86.0% screen-to-body ratio) | 1080 x 2340 pixels, 19.5:9 ratio (~385 ppi density)
- Camera: 50 MP, f/1.8, (wide), 1/2.76", 0.64µm, AF | 50 MP, f/1.8, (wide), 1/2.76", 0.64µm, AF | 2 MP, f/2.4, (macro)
Why Port Out Protection matters
T-Mobile describes Port Out Protection as a feature that blocks unauthorized transfers. If it is active on the line, the temporary PIN cannot be used until the protection is removed. The FCC has also discussed authentication methods and the accessibility limits of requiring app-based one-time PINs in its 2023 order on port-out fraud protections.
How long does a T-Mobile number transfer take?
T-Mobile’s published estimates of 10 minutes to 3 hours for wireless transfers and 3–10 days for landline transfers apply to transfers into T-Mobile. They are not estimates for moving a number from T-Mobile to another carrier. Ask the receiving carrier for its current timing guidance; the available T-Mobile instructions do not establish a universal outbound completion time.
Quick Recap
Best Value
- GSM Unlocked: Enjoy seamless connectivity with your preferred GSM carrier. Compatible with T-Mobile, Metro PCS, AT&T, Cricket, Mint Mobile and other GSM networks. SIM card not included. For network compatibility, please check with your carrier. Note: Not compatible with CDMA networks like Verizon (Visible, Spectrum Mobile, US Mobile, Total Wireless, Straight Talk Wireless)
- Boundless Views: Enjoy immersive viewing on the spacious 6.5” HD+ display. Whether you're watching videos, browsing, or gaming, every detail comes through with stunning clarity.
- Smooth Performance, All Day: Powered by an efficient octa-core processor, the G35 ensures smooth performance for your everyday tasks. Enjoy faster app launches, seamless multitasking, and reliable speed.
- Snap, Share, Repeat: The G35 features a dual rear camera setup for sharp, detailed shots, and a front-facing camera that’s perfect for selfies and video calls. Capture every moment with ease and clarity.
- Effortless Access: Keep your phone secure with A.I. Face ID technology. Instantly unlock your G35 with just a glance. It's fast, easy, and secure.
Rank #4
- Charger NOT Included, 6.7" Super AMOLED FHD+, 90Hz Refresh Rate, 385 ppi, 800 nits (HBM), 1080x2340px, 5000mAh Battery
- 128GB, 4GB RAM, microSDXC, Exynos 1330 (5nm), Octa-Core, Mali-G68 MP2 or Mali-G57 MC2 GPU
- Rear Camera: 50MP, f/1.8 (wide) + 5MP, f/2.2 (ultrawide) + 2MP, f/2.4 (macro), LED flash, panorama, HDR; Front Camera: 13MP, f/2.0, Android 14, up to 6 major Android upgrades, One UI 6.1
- 3G: HSDPA 850/900/1700(AWS)/1900/2100; 4G LTE: 1/2/3/4/5/7/12/13/14/20/25/26/28/29/30/38/39/40/41/48/66/71, 5G: 2/5/25/41/66/71/77/78 SA/NSA/Sub6/mmWave - Nano-SIM + eSIM
- US Model – Global Connectivity – Compatible with Most GSM Carriers like T-Mobile, AT&T, MetroPCS, etc. Will Also work with CDMA Carriers Such as Verizon, Straight Talk.
Rank #3
- Please note, this device does not support E-SIM; This 4G model is compatible with all GSM networks worldwide outside of the U.S. In the US, ONLY compatible with T-Mobile and their MVNO's (Metro and Standup). It will NOT work with other CDMA carriers, and it is also not compatible with their MVNO (Visible, Xfinity Mobile, US Mobile, Cricket Wireless, etc).
- Compatibility with certain third-party devices and accessibility accessories, including some hearing aids, may vary depending on manufacturer support, Bluetooth protocols, software compatibility, and regional firmware limitations. For additional hearing aid compatibility information, please refer to Samsung’s official support documentation.
- Camera: 50 MP, f/1.8, (wide), 1/2.76", 0.64µm, AF | 50 MP, f/1.8, (wide), 1/2.76", 0.64µm, AF | 2 MP, f/2.4, (macro). Battery: 5000 mAh, non-removable | A power adapter is NOT included.
If the transfer is delayed or rejected
- Ask the receiving carrier whether the request was submitted and whether it needs correction or validation.
- Recheck the T-Mobile account number and the account PIN or passcode requested by the new carrier.
- Confirm that the primary account holder generated the Temporary Port Out PIN for a personal account.
- Check that Port Out Protection is disabled on the line, if it was active.
- Contact T-Mobile if you cannot generate or use the transfer PIN; contact the receiving carrier about its port-in submission.
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