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If Google Ads is showing an expired deal or the wrong discount, first identify where the offer comes from: a manually attached Promotion asset or a promotion Google found on your website. Remove or correct the source, check every place the asset is associated, then monitor its status and policy details while Google reviews the change.
First, distinguish a customer deal from an advertiser credit
A sale, discount, or promo code displayed to potential customers is usually a Promotion asset or an automated promotion sourced from a website landing page. An advertising credit offered to you is different: Google manages advertiser promotional offers on the account’s Promotions page. If you mean account credit rather than deal text in an ad, use that page; changing an ad asset will not manage the credit.
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Google describes Promotion assets as a way to add sales and deal information to regular text ads. Its Promotion assets help page also covers promotion requirements and promo-code policy issues.
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Find the source of the outdated offer
Google Ads can show promotions you have added as assets, and it can identify offers on website landing pages and attach them to eligible Search and Performance Max campaigns. The fix depends on which source is responsible.
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| Possible source | Where to investigate | What to change |
|---|---|---|
| Manual Promotion asset | Google Ads: Campaigns > Assets; inspect the assets and their associations. | Remove the expired asset or correct its offer details wherever it is attached. |
| Automated promotion | The relevant website landing page and its visible promotional information. | Update or remove expired offer details, or manually upload the specific promotion if you need exact control. |
| Advertiser promotional credit | The account’s Promotions page. | Review the credit offer and its eligibility details; this is separate from customer-facing ad copy. |
Google’s automated promotions guidance says to keep promotional details on your website up to date, or manually upload specific promotions when exact control over what is shown is required.
Remove or correct a manual Promotion asset everywhere it appears
- In Google Ads, open Campaigns > Assets.
- Locate the outdated Promotion asset and inspect its associations, not just the campaign where you first saw the problem.
- Remove the association from each campaign or other relevant scope where the old offer is attached, or edit the offer details if the promotion is still valid but inaccurate.
- Save the change, then check the asset’s Status and Policy details.
Removing an asset from one campaign does not remove it from other campaigns. Check account-level and other campaign associations as applicable. Google’s asset-management guidance explains how assets and their associations are managed. If the issue is a disapproved promo code or another policy problem, use the Policy details reason to diagnose it rather than treating it as merely an old offer.
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Correct website content used for automated promotions
Inspect the landing page associated with the ad for expired discounts, old banner copy, or other promotional details that still describe the outdated offer. Update or remove the stale information on the page Google may use as its source. If you want tight control over the specific offer attached to ads, manually upload a Promotion asset instead of relying on website-sourced details.
Google’s documentation describes automated promotions as eligible for a limited time of less than 24 hours and says they may be re-enabled while the system verifies that an offer is still visibly available. That is a feature behavior, not a guarantee that a stale promotion will disappear within 24 hours. Google does not state a fixed propagation time for changes to website content, so do not assume an immediate refresh.
Check review and policy status after making the fix
In the Ads or Assets view, check the Status column and open Policy details for any restriction or disapproval. Statuses such as Under review, Eligible, Eligible (limited), Approved, and Disapproved do not have the same serving implications; a disapproved ad or asset cannot serve until its issue is fixed and the item is reviewed.
Google says most reviews finish within one business day, although complex reviews may take longer. Google also says, “After you create or edit an ad or asset, the review process begins automatically.” Make the correction once, save it, and monitor the result instead of repeatedly editing while review is underway; further changes can delay completion. See Google’s ad review process and policy issue troubleshooting guidance.
If you believe a policy decision is wrong, follow the appeal process described in Google’s guidance. That page gives limits and timing advice for appeals, but these procedures can change; check the current instructions in your account before appealing, and avoid repeated appeals without addressing the stated issue.
Handle a “Past Violation” separately
A “Past Violation” status is not proof that a live outdated promotion is being retained by a cache. Google says it may keep an old disapproval in that status when ongoing re-review finds the original violation no longer applies, to prevent unintended spend on old ads. Follow the appeal or reactivation steps described in Google’s Past violations guidance; if an appeal link is unavailable, Google says a minor edit may trigger a review.
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