For WooCommerce order and customer transaction emails, start with WooCommerce’s built-in transactional-emails log, available in WooCommerce 10.9 and later. Find it in WooCommerce > Status > Logs. For password resets and other WordPress or plugin messages, use your mail provider’s activity records or a general WordPress email logging plugin: WooCommerce’s log does not capture every site email.
A log shows whether a message was attempted and handed off or failed; a “Sent” status does not confirm inbox delivery. Use provider-side records and recipient checks to investigate delivery.
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Choose the log that matches the email
WooCommerce’s native transactional log is intended for WooCommerce transactional messages, such as order notifications and customer emails. WordPress password resets, administrative messages, and messages sent by other plugins may not appear there. For those, check the sending provider’s activity records or configure a general WordPress mail logging plugin.
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| Route | What it covers | Where to inspect | Important limitation |
|---|---|---|---|
| WooCommerce native log | WooCommerce transactional emails | WooCommerce > Status > Logs | Does not capture every WordPress or plugin email; “Sent” means handoff, not confirmed inbox delivery. WooCommerce troubleshooting documentation |
| SMTP or mail provider activity | Attempts and delivery information available from that provider | The provider’s own dashboard | Available records and interface depend on the provider. WooCommerce troubleshooting documentation |
| WP Mail SMTP email logging | Broader WordPress email records | WP Mail SMTP > Email Log | Review content, attachment, and retention settings; “Sent” is not necessarily confirmed delivery. WP Mail SMTP email logging guide · WP Mail SMTP email log documentation |
| SMTP & Email Logs for WooCommerce extension | WooCommerce email records plus mailer connections and related tools | WooCommerce > Settings > SMTP > Email Logs | It is a separate extension, not a requirement for the native log. Extension documentation |
Set up WooCommerce’s native transactional log
WooCommerce developer Job Thomas stated on 2026-06-03 that WooCommerce 10.9 would bring transactional-email logging into the core plugin. The troubleshooting documentation describes the transactional-emails log source. Check your installed version and the admin interface in your store, since available features and labels can vary by version. WooCommerce developer article · WooCommerce troubleshooting documentation
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- Voicemail & message log book – designed to help offices record voicemail messages, phone calls, caller details, notes and follow-up actions in one organized place
- A4 size pages – large A4 format measuring 210mm x 297mm / 8.3” x 11.7”, giving plenty of writing space for daily office use
- 50 numbered log pages – includes 50 numbered voicemail log sheets, making it easier to reference previous messages and track communication history
- 5 messages per page – each page has space to record up to 5 separate messages, helping busy offices keep calls neat, clear and easy to review
- Clear message sections – each entry includes space for caller name, company, date, time, telephone/fax, notes, follow-up action and completion status
- In WordPress admin, open WooCommerce > Status > Logs.
- Choose or filter the log source
transactional-emails. - Trigger the email you need to check, such as by creating a test order, then return to the log and inspect the entries for that event.
- If expected
INFOorNOTICEentries are absent, open WooCommerce > Status > Logs > Settings. Check that logging is enabled and the threshold permits those levels.
The native logger uses WooCommerce’s standard logging settings, including configured storage, retention, and level thresholds. WooCommerce documents file and database handlers; file logs are normally stored under uploads/wc-logs. WooCommerce logging guidance
Understand the status before changing settings
- Sent: WooCommerce handed the email to the mail system successfully. This does not prove that the recipient’s mail server accepted it or that it reached the inbox. WooCommerce troubleshooting documentation · WP Mail SMTP email log documentation
- Failed: The send process returned an error. Read the recorded reason and investigate the mailer, connection, or host configuration.
- Disabled: That email type is turned off in WooCommerce > Settings > Emails.
- Skipped: WooCommerce did not attempt to send because a prerequisite was missing, such as a recipient.
WooCommerce also adds private order notes for order-related sent and failed attempts. Disabled and skipped outcomes appear in the log but are not added as order notes. WooCommerce troubleshooting documentation
Add logging for other WordPress emails
WP Mail SMTP email log
WP Mail SMTP documents an email-log setup for keeping basic information about sent email. In the plugin, open WP Mail SMTP > Settings > Email Log, enable the option to keep a log of basic details, and select Save. View entries at WP Mail SMTP > Email Log. Its documented fields include status, timestamp, subject, recipients, sender, attachment count, mailer, technical details, and source. The setup guide was last updated 2024-01-12, so check the labels and availability in your installed version. WP Mail SMTP email logging guide
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1Scan for outdated or missing drivers - takes under a minute2Clear out junk files and repair common Windows errors3Fix the driver behind crashes, sound loss and screen glitchesThe plugin also documents optional message-body logging, attachment storage, and a configurable retention period. Its documented default retention is “Forever,” and deleted logs cannot be recovered. Store message contents or attachments only if they are needed for your operations, and set retention accordingly. WP Mail SMTP email logging guide
Optional combined SMTP and logging extension
If you want a WooCommerce extension that combines mailer connections with centralized email records, its documented setup path is WooCommerce > Settings > SMTP > Connections. Add a connection with your provider credentials and sender details, send a test email, and save it. The records are at WooCommerce > Settings > SMTP > Email Logs. The extension documents connection, role, attempt, timestamp, and error details, along with search, filtering, export, resend, and primary and fallback connections. It is optional; it is not needed to use WooCommerce’s native transactional log. SMTP & Email Logs for WooCommerce documentation
The extension lists providers including Brevo, Gmail/Google Workspace, Microsoft 365/Outlook, Mailgun, SendGrid, Postmark, and Maileroo. Choose the connection and authentication method supported by your provider and account; credentials and availability are provider-specific. SMTP & Email Logs for WooCommerce documentation
Independent reader supportYour contribution helps us test, update, and keep practical guides available for everyone.Use logs to troubleshoot a missing email
- Trigger the exact message. Use a test order for a WooCommerce message or the action that generates the missing WordPress email.
- Check the appropriate record. Look in
transactional-emailsfor WooCommerce transactional mail. For other WordPress messages, inspect provider activity or the general mail log. - If it failed, follow the error. Use the recorded reason to investigate the mailer connection, host, or authentication configuration.
- If it was sent, check beyond WordPress. Inspect your provider’s activity records and ask the recipient to check spam, filtering, and the correct address. A WordPress “Sent” status records handoff, not inbox receipt.
- If it was disabled or skipped, correct the cause. Check the email toggle under WooCommerce > Settings > Emails or supply the missing prerequisite, such as a recipient.
WooCommerce recommends using a From address on your site’s domain rather than a public address such as @gmail.com or @yahoo.com. Ask your host or mail provider about SPF, DKIM, and DMARC for that domain; a test order is one way to check the setup. WooCommerce email troubleshooting · WooCommerce email settings documentation
WooCommerce’s email settings documentation places the From name and address beneath the notification table. If replies should go somewhere else, it also documents enabling a separate Reply-to address. WooCommerce email settings documentation
Protect log contents and stored files
WooCommerce’s transactional log redacts raw customer email addresses: recipients appear as the matching WordPress username or guest, and addresses in failure messages are redacted. WooCommerce troubleshooting documentation
WooCommerce warns that files in uploads/wc-logs might be publicly accessible if the web server does not honor the supplied .htaccess protection. Review server access controls, especially before relying on file logs to hold sensitive information. WooCommerce logging guidance
Quick Recap
- Limit access to logs to the people who need them.
- Decide whether you need email bodies or attachments before enabling their storage.
- Choose a retention period that meets operational needs without keeping records indefinitely by default.
- Confirm that log files cannot be fetched publicly from your site.
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