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Fix the driver behind crashes, sound loss and screen glitchesFind Drivers →Repair Windows errors before they cause bigger problemsFix Now →Scan for outdated or missing drivers - takes under a minuteDriver Scan →To set up WhatsApp Business for customer inquiries, install the free-to-download app, verify a phone number, complete a useful business profile, and configure greeting and away messages. You can add a catalog if customers need to browse your offerings, or link devices if more than one screen helps you handle replies. The steps below describe the WhatsApp Business app for Android and iPhone; some menus and features vary by app version, account, or region.
Choose the app and phone number
The WhatsApp Business app is free to download for Android and iPhone. It is intended for businesses that want a business presence and inquiry tools in the app. WhatsApp also points businesses seeking an enhanced business experience toward the WhatsApp Business Platform; current technical, pricing, and eligibility details are not covered here. WhatsApp’s download guide
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Decide which number you will register before starting. A single phone number cannot be active in WhatsApp Messenger and WhatsApp Business at the same time. WhatsApp says you can migrate an existing Messenger account, including its chat history and media, to WhatsApp Business. Review the terms and any applicable regional app privacy policy during setup. About WhatsApp Business
Install and register WhatsApp Business
- Download WhatsApp Business from the app store on your Android phone or iPhone.
- Open the app, review and accept the terms, and enter the phone number you chose.
- Verify the number using the code sent during registration.
- Follow the in-app prompts to create your business profile. If you are moving from WhatsApp Messenger, follow the migration prompts and check that the chats and media you want to keep have transferred.
The exact screens and menu labels can differ between Android and iPhone and may change after app updates. The official setup instructions are in WhatsApp’s download guide.
#1 Best Overall
- Connects To: Desk phones via included cable.
- Ideal For: Office and desk-centric workers using desk phones
- Audio Performance: Keep background noise out of your call with a noise-canceling microphone.
- Talk Time & Roaming Range: Work Better, Hands Free, with a roaming range of up to 120 m/400 ft. Talk all day with up to 7 hours of talk time per charge.
- Global Warranty & Wearing Style: 2 years; monoaural light weight convertible (which can be worn either over-the-ear, over-the-head or behind-the-head).
Complete a profile that answers basic customer questions
Go to the business profile settings in the app and add information customers need before they contact you: your business name, relevant categories, a concise description, hours, and appropriate contact details. WhatsApp’s profile instructions support up to three categories and include fields for address, website, email, and a profile photo. Some fields can be skipped during initial setup and completed later. WhatsApp’s business profile overview and profile editing instructions
- Use a clear business name and a profile photo customers can recognize.
- Describe what you offer and, where useful, who you serve or where you operate.
- Set accurate business hours; these can support your after-hours reply schedule.
- Add an address only if customers should visit that location. For a business that travels to customers or serves an area, use suitable service-area information where the app offers it.
- Include a working website or email if customers should use those channels.
A complete, accurate profile helps customers find basic details such as hours without having to ask. Keep the information current as services, contact details, or availability change.
Set an automatic greeting for new inquiries
A greeting message can acknowledge a customer when they message you for the first time, or after 14 days of inactivity in that chat. It requires an active internet connection on the device to send. WhatsApp’s greeting-message instructions
Rank #2
- LED DIGITAL DISPLAY & 120H LONG STANDBY TIME : The G7 Wireless Bluetooth Headset comes with a smart LED display that shows the charging status of the earphones and the power of the case. 120 hours of standby time and 72 hours of music playback/talking time with the charging case
- NOISE COOLING HEADSET WITH MIC : UPGRADE G7 WIRELESS HEADSET with noise cancellation microphone that eliminates up to 99.98% of ambient noise, whether you are in a busy central area or on a truck, callers can seamlessly communicate with you like face-to-face, making it the ultimate choice for remote workers
- MUTE DESIGN : COTOE Bluetooth earpiece features a mute button for privacy to meet your need for simpler muting during cell phone call. (ONLY ALLOW TO MUTE DURING CALL ON PHONE)
- COMFORTABLE FIT DESIGN & HD SOUND : The in-ear part can rotate 45 degrees, the ear hook part can rotate 360 degrees, and the mic handle part can rotate 180 degrees. Wireless headset with built-in noise-canceling mic for HD sound and clear calls, ideal for work
- HANDS-FREE CALLING: Designed with a lightweight, on-ear build for lasting comfort and durability. Supports Siri with voice-activated wake-up, allowing you to talk without ever picking up your phone. Equipped with multi-functional buttons that help prevent accidental touches, making on-headset control simple and intuitive—perfect for Taxi drivers/Trucker on the go.
- In WhatsApp Business, open Tools > Greeting message.
- Enable the greeting message and customize its text.
- Choose which recipients should receive it, then save.
For example: “Thanks for contacting [Business]. Please tell us what you need and, if relevant, your order number. We usually reply during [business hours].” Replace the bracketed details with accurate information, and do not promise a response time you cannot meet.
If the greeting option is disabled or stops working, check the app’s internet connection. WhatsApp’s troubleshooting guidance says greeting messages are automatically disabled when Meta Business Agent is connected.
Schedule an away message for times you cannot reply
An away message can set expectations when inquiries arrive outside your availability. It needs an active internet connection on the device to send. WhatsApp’s away-message instructions
Rank #3
- LONG LASTING BATTERY: The battery offers 7 hours of talk time and features an energy efficient adaptive power system in order to conserve battery life.
- LIGHTWEIGHT DESIGN: Features a sleek design for the most comfortable and lightest DECT headset on the market and includes one touch controls to answer or end calls.
- HL10 HANDS FREE LIFTER: Includes Plantronics HL10 Handset Lifter that enables remote call answering by automatically lifting the handset and returning to the cradle at the completion of the call.
- SUPERIOR SOUND: Wideband audio and a noise canceling microphone ensures when you wear the CS540 wireless headset, you'll be able to hear and be heard crystal clear without the background distractions!
- PURCHASE INCLUDES: 1 x Plantronics CS540 Headset, 1 x Plantronics HL10 Handset Lifter, Over-The-Head Headband, Charging Base, Base Power Supply, Fit Kit Instruction Card with Extra Ear Loops and Ear Tips, Telephone Interface Cable, and Quick Start Guide.
- Open Tools > Away message and enable the feature.
- Edit the message so it explains when customers can expect a reply or gives an appropriate alternative contact method.
- Choose a schedule: always, a custom period, or outside business hours.
- Select the recipients and save.
The outside-business-hours schedule is available only after you set business hours in your profile. For example: “We’re currently away. Our team is next available [day/time]. Please leave your question and any relevant order details here.” Use a next-response window that matches your actual operating schedule.
Add a catalog if customers should browse your offerings
A catalog lets customers browse items from your business profile or chat. In Tools > Catalog, add an item and provide its name and country of origin. You can also add permitted images or videos, plus optional price, description, website link, and item code. WhatsApp’s catalog instructions
Catalog items and media are reviewed, and an item is not visible to customers until approved. Keep details and availability current, and do not tell customers an item will appear immediately after you submit it.
Rank #4
- Wide Phone Compatibility: Direct connect over the head landline telephone headsets work for specific phone models from AVAYA Aastra Allworx Adtran Alcatel Lucent AltiGen Comdial Digium Gigaset InterTel Mitel Plantronics MiVoice. See compatible phone list in description
- High Sound Quality for Clear Communication: Wideband Sound telephone headset enables natural listening experience, features Noise Canceling Microphone to reduce background noise, Acoustic Shock Protection Circuit to protect your hearing
- Comfortable All-Day Wearing Design: Super Lightweight office telephone RJ headset with adjustable headband to fit all head sizes, high quality and soft leatherette ear cushion enhance all-day wearing comfort
- Super Durable Construction: Precision design, quality plastics, unibody headband construction, superior quality microphone makes this call center headset sturdier and more durable for Call Center, Telemarketing and Office use
- Compatibility Verification Required: Only works with specific phone models listed in description. Verify your phone model is included in the compatibility list before purchasing, or contact seller for compatibility guidance
Link devices if they improve your reply workflow
If you need to answer inquiries from a computer or tablet as well as your phone, use the QR-code linking flow: open Linked devices > Link a device in WhatsApp Business and follow the on-screen instructions on the device you want to connect. WhatsApp’s device-linking instructions
WhatsApp’s Help Center says the standard app supports up to four linked devices without keeping the primary phone connected. The primary phone must log in every 14 days to keep linked devices connected. The Help Center also describes an option for up to ten devices and chat assignment with Meta Verified; that option is subscription-dependent, and availability and terms can vary by account and region. Check what your account offers before building your workflow around it.
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Check the inquiry setup before sharing your number
- Send a test message from another account to check that your profile details are visible and accurate.
- Confirm your greeting and recipient settings, then test the away-message schedule that applies to your business.
- Verify that the number you registered is the one you intend customers to use.
- If you added a catalog, check that items have been approved before directing customers to browse them.
- If you linked another device, confirm it can receive and send messages; remember the primary-phone login requirement.
Product prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on Amazon at the time of purchase will apply.
