If you think your FitnessKPI account may have been exposed, verify the alert through a trusted route, change the account password if exposure is plausible, and secure the email account used for recovery. A possible data exposure is not confirmation that FitnessKPI suffered a breach: the public sources reviewed do not verify an incident. Contact FitnessKPI and your organization’s administrator to confirm whether the report is genuine and which account controls are available.
First, check whether the alert is genuine
FitnessKPI describes its service as business intelligence and management software for fitness facilities and clubs, so account concerns may involve a club employee, manager, or administrator. Do not use a sign-in or password-reset link in an unexpected email, text, or message. Instead, open the app or reach FitnessKPI through a domain or contact route you already trust. Ask FitnessKPI support and your organization’s account administrator whether the message or report is legitimate. CISA advises caution with suspicious links and urgent messages in its guidance on avoiding phishing attacks.
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The public sources reviewed do not establish that FitnessKPI experienced a breach or confirm whether any particular account or data was exposed. Treat the report as unverified until FitnessKPI or your organization confirms it.
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Update your FitnessKPI password
If exposure is plausible, use the official FitnessKPI sign-in or recovery route to set a new, unique password. Do not reuse a password from another service. CISA recommends long, strong, unique passwords and using a password manager to manage them; see its phishing tips.
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The App Store version history records an “Add recovery password” feature in a FitnessKPI app version dated 8 February 2023. That historical note does not establish today’s interface or recovery process. Use the current app or website, or ask support for the current steps rather than relying on an old button label.
Replace any reused password elsewhere
If the password you used for FitnessKPI also protected other accounts, change it on every service where you reused it. Prioritize accounts that can reset other passwords, such as your email account, and any work or financial accounts. Give each service a different password.
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- Dedicated Manager App: Use the Thetis Manager App for the initial hardware PIN setup. Setting the PIN on the device first ensures a smooth registration process. Once the PIN is configured, you can begin registering the key across your favorite FIDO2-compatible online services.
- Universal Connectivity (USB-C, USB-A, & NFC): Designed for PCs, Macs, iPhones, and Android. For mobile use, simply unfold the key, align it with your phone’s NFC antenna, and hold for a few seconds to authenticate.
- Enhanced MFA (FIDO2 & TOTP/HOTP): Strengthen your security with flexible options. Use the Manager App to access TOTP/HOTP features for accounts that do not yet support FIDO2.
- Check FIDO2 compatibility before purchase - Known limitations: ID Austria is not supported (requires FIDO2 Level 2). Windows Hello login only works with Windows Enterprise editions that support Entra ID. NFC is supported only through mobile authentication, Not MacOS/windows.
Secure the email account used for recovery
Your email account may receive password-reset messages, so secure it even if you have not seen signs that it was accessed. Change its password if it was reused or may be compromised, enable multifactor authentication (MFA) if the email provider offers it, and review the account’s recovery email addresses, phone numbers, and other recovery methods.
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CISA explains that MFA adds protection beyond a username and password: “Using MFA protects your account more than just using a username and password.” Read its MFA guidance. This general advice does not confirm that FitnessKPI currently offers MFA.
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- USB-C or tap via NFC for easy authentication on any compatible device. No drivers needed; optional Kensington software available for advanced management features.
- Works across Windows, macOS, iOS, Android, ChromeOS, and supports Passkeys and Apple ID.
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- FIDO CTAP 2.1 for enhanced security features (e.g. resident credentials, Passkey support) and backwards compatibility with CTAP 2. FIDO2 L2 certified security for phishing resistant protection against identity theft and unauthorized access.
Ask which FitnessKPI security controls are available
Public FitnessKPI materials reviewed do not establish whether the service currently offers MFA, a way to review or revoke active sessions, or sign-in history. Ask FitnessKPI support or your account administrator which controls are available for your account and how to use them. Do not assume a setting exists or that a particular MFA method is compatible.
If the service supports a choice of MFA methods, ask which are available and whether they rely on SMS or another channel that could itself be compromised. Prefer a more phishing-resistant option when offered and supported by the service, but confirm availability before relying on it.
Rank #4
- Ultra-Compact FIDO2 Security Key - Plug-and-stay or carry on a keychain. This USB-A hardware security key offers portable, always-on protection for desktop and mobile use. (Item Size: 0.75 X 0.74 IN x 0.25 IN)
- USB-A Hardware Key for All Devices - Works with USB-A ports on PC, Mac, Android, and other laptop/notebook device. Enables secure, cross-platform login with FIDO2.0 passkey support.
- FIDO Certified Security Key - Meets FIDO and FIDO2 standards. Works with Google, Microsoft, GitHub, Dropbox, and more. Please check service compatibility before purchase.
- Passwordless Login with Passkey - Supports passkey login via WebAuthn and CTAP2. Enjoy password-free sign-ins where supported. Not all websites or services currently support passkeys.
- Advanced Multi-Factor Authentication - Offers 200 FIDO2 passkey slots and 50 OATH-TOTP slots. Strong, flexible 2FA/MFA support across various apps and authentication platforms.
Contact FitnessKPI and your organization
FitnessKPI’s contact page directs existing customers to support or Customer Success and lists [email protected]. Explain that you are checking a possible exposure and ask whether the alert is authentic, whether your account may be affected, and what current recovery or session controls apply. Avoid sending your password or other secret credentials in a support message.
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Keep security claims and privacy requests in perspective
FitnessKPI’s homepage claims “ISO Certifications,” “Constant Hacking and Penetration Testing,” and “Data Encryption.” The page does not specify certification numbers or scope, testing dates, or technical implementation. These are vendor claims, not independent confirmation that an account or a suspected exposure is safe.
For privacy questions separate from urgent account recovery, FitnessKPI’s privacy policy identifies Fitness Technologies, S.L. as responsible for processing personal data and lists names, email addresses, and phone numbers among the data it may process. The policy describes rights to access, rectify or delete data, restrict processing, obtain portability, object, and complain to Spain’s data protection authority, the AEPD. It lists [email protected] for rights requests and [email protected] for its data protection officer. These privacy channels are not a substitute for contacting support about urgent account access.
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