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Apple and Google both let developers retrieve reviews and publish public responses, but their APIs expose different data and workflows. App Store Connect supports app- and version-level review listings and separate response operations. Google Play’s Reply to Reviews API is narrower: it returns comment-bearing reviews for production apps that were created or modified within the past week, then lets you post or update a reply. Choose the platform-specific workflow below before wiring reviews into a support or reporting tool.
How the two review APIs differ
The key distinction is scope. Apple documents review listings by app or app version, with territory and rating filters, sorting, and options to include or exclude reviews that already have published responses. Google’s API focuses on recent, written feedback for production versions. It does not return rating-only reviews or alpha and beta feedback.
| Capability | App Store Connect | Google Play Reply to Reviews API |
|---|---|---|
| Review scope | App-wide or app-version lists; territory and rating filters and sorting are documented. Apple Customer Reviews API | Production reviews with written comments; not alpha/beta or rating-only feedback through this API. Google Reply to Reviews guide |
| History | The cited listing documentation does not establish an equivalent one-week window or guarantee unlimited history. Check endpoint-specific limits and pagination in the current API documentation. | Only reviews created or modified in the last week are retrievable. Google directs developers to a Play Console CSV download for older history. Google Reply to Reviews guide |
| Read operations | List app reviews, list reviews for an app version, read an individual review, and retrieve review summaries. Apple Customer Reviews API | GET a list or a single review; list results support page tokens and optional translation. Google guide · Google REST reference |
| Reply operations | Separate customer-review-response resource with get, create/update, and delete operations; one response per review. Apple Customer Review Responses API | POST to `reviews.reply` creates or updates a reply. Google guide |
| Public behavior | One response per review appears on the product page; publication can take up to 24 hours. Apple Respond to reviews | Replies are public. Notifications depend on whether it is the first reply, a developer-only edit, or a reply after the user edits their review. Google guide |
How to read and reply to App Store reviews
Retrieve the review first
Apple separates reviews from responses. Use the Customer Reviews endpoints to list reviews for an app or a particular App Store version, or fetch one review by its resource ID. The listing documentation supports filtering by territory and rating, sorting by date or rating, and including or excluding reviews that already have published responses. See Apple’s Customer Reviews API reference for the available endpoint parameters.
Apple also documents review summaries by territory. These are API-provided AI-generated summaries, not raw review records; use the underlying reviews when you need to inspect an individual customer’s words.
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Create, update, or delete the public response
- List reviews for the app or version, or read a known review, and capture the review resource ID.
- Use the Customer Review Responses operation for that review ID to get its response or create/update one.
- To remove the response, use the documented delete operation. Review the Customer Review Responses API reference for endpoint details.
In App Store Connect, Apple says Account Holder, Admin, or Customer Support roles can reply. A response can be publicly posted, edited, or deleted; only one response per review appears on the product page. Apple says publication can take up to 24 hours, and a response pending publication is shown as pending in App Store Connect. See Apple’s instructions for responding to reviews.
The cited Apple endpoint references do not establish a response character limit or API quota, so do not assume a limit from another platform. The source set also does not provide enough detail to give reliable token or key setup steps; use Apple’s current App Store Connect API authorization documentation for credentials and authorization.
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How to read Google Play reviews
Use GET with the app package name
Google’s Reply to Reviews API uses the app’s package name and authorized access to retrieve either a review list or an individual review. The API covers production versions and reviews that include a written comment. Use Play Console for alpha or beta feedback, and do not expect rating-only feedback from this API. A returned review can include an ID, author name, review text, star rating, timestamps, and an existing developer reply. The REST resource also documents fields such as reviewer language, device and app-version details, thumbs-up/down counts, and original text when translation is used; some fields may be absent. See the Google reviews REST reference.
Paginate, and account for the one-week window
Google’s guide, last updated 2025-12-18 UTC, sets a default page size of 10 reviews and allows up to 100 with `maxResults`. If the response contains `nextPageToken`, pass it to retrieve the next page. Results are ordered with the most recently created or modified review first. The API only returns reviews created or modified during the last week; for older review history, Google points developers to a CSV download in Play Console. Those limits and behaviors are documented in the Reply to Reviews guide.
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Request translated text when useful
The optional `translationLanguage` query parameter requests automatic translation. When the requested language differs, `text` contains the translated text and `originalText` contains the original. Preserve both if a support workflow needs the customer’s wording as well as a readable translation. Do not assume the reviewer-language field necessarily identifies the language in which the review was written.
Independent reader supportYour contribution helps us test, update, and keep practical guides available for everyone.How to reply to Google Play reviews
Send or replace a reply
Google’s REST method is POST https://androidpublisher.googleapis.com/androidpublisher/v3/applications/{packageName}/reviews/{reviewId}:reply. The JSON request body contains `replyText`. The method requires the `https://www.googleapis.com/auth/androidpublisher` OAuth scope. Google documents OAuth client or service-account authorization; a service account needs the “Reply to reviews” permission. Check the reply method reference and guide for current authorization and endpoint details.
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The Google guide last updated 2025-12-18 UTC limits a reply to 350 characters and says HTML is removed. It documents quotas of 200 GET requests per hour and 2,000 POST requests per day per app, with an option to request a higher quota. Confirm current limits before deploying a polling or reply workflow.
Know what customers see
A Google reply is public. Google warns against including sensitive user information and discourages automated replies intended to be manually edited later. A user is notified after the developer’s first reply. Editing a reply by itself does not send another notification; if the user changes the review and the developer updates the reply, Google says a notification is sent. These behaviors are described in the Reply to Reviews guide.
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Build a reliable review workflow
- Use the correct identifier: the Apple review resource ID for response operations, or the Google package name and review ID for the reply method.
- Configure authorization for the platform and the specific actions the workflow needs. For Google service accounts, grant “Reply to reviews” permission and request the Android Publisher OAuth scope.
- On Google, follow `nextPageToken`, avoid polling more often than necessary, and account for the one-week retrieval window when designing history or backfill features.
- Store original Google review text when requesting translation, and treat optional review fields as potentially absent.
- Keep public replies free of private account, order, health, or other sensitive details. Move case-specific troubleshooting to a private support channel.
- Check the current official references for authorization, quotas, limits, and endpoint behavior before release; the Google guide values above were last updated 2025-12-18 UTC.
These APIs document retrieval and response mechanics, not a measured improvement in ratings, conversions, or support outcomes from replying. Treat public responses as customer communication, not as a guaranteed ranking or growth tactic.
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