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Put your Plantronics or Poly headset into its model-specific pairing mode, connect it in Apple menu > System Settings > Bluetooth, then select it separately for sound output and microphone input in System Settings > Sound. A USB adapter may be needed for some models or setups, but BT600 and BT700 adapters are not universal requirements.
Connect the headset over Bluetooth
- Turn on the headset and use the pairing or discoverable-mode procedure for that exact model. The control differs across headset styles, so consult its instructions rather than assuming one button sequence works for all Plantronics devices.
- On your MacBook Pro, open Apple menu > System Settings > Bluetooth.
- When the headset appears in the device list, select it to connect. Apple’s Mac Bluetooth guide explains that the accessory must be turned on and discoverable.
Choose the headset for listening and speaking
Bluetooth pairing does not necessarily make the headset the Mac’s active device for both audio roles. Open Apple menu > System Settings > Sound, then select the headset under Output for playback and under Input to use its microphone. Apple’s Sound settings guide covers choosing Mac sound devices.
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If you use a calling app, also check its audio settings and choose the headset or its adapter as the microphone input if needed.
Decide whether to use a USB Bluetooth adapter
Some Plantronics or Poly headsets are supplied with a USB Bluetooth adapter. Poly’s BT700 quick-start guide instructs Mac users to select the Poly BT700 for sound input and output; its 2021 instructions use the older “System Preferences” wording. On current macOS, these choices are in System Settings > Sound.
#1 Best Overall
- Connects To: For someone that needs to take and receive calls on a mobile phone.
- Ideal For: Mobile professional who relies on mobile phone for on-the-go communication.
- Audio Performance: Crystal clear Bluetooth audio quality with triple-mic active Digital Signal Processing (DSP), & wind canceling.
- Talk Time & Roaming Range: Up to 7 hours of talk time and you can roam up to 98 feet (30 meters).
- Global Warranty & Wearing Style: 1 year warranty U.S. For global warranty visit Poly.com; light weight over the ear headset.
Whether an adapter is appropriate depends on the headset model and the adapter’s compatibility. Confirm the exact model and whether the adapter uses USB-A or USB-C before connecting or purchasing one. The headset title alone is not enough to establish that a BT600 or BT700 will work. If the headset supports wired USB or audio, that may be another option, but the model documentation must specify the cable and Mac port requirements.
| Connection option | When it may fit | Check first |
|---|---|---|
| Direct Bluetooth | The headset supports Bluetooth and you want a wireless connection without a separate adapter. | Use that model’s pairing procedure, then choose it for both input and output. |
| Compatible USB Bluetooth adapter | The headset was supplied with an adapter, its instructions specify one, or an adapter needs to be re-paired. | Verify headset compatibility, adapter model, and USB-A or USB-C connector. |
| Wired USB or audio | The particular headset supports a wired connection. | Check the headset documentation for cable and Mac port requirements. |
Fix common connection and audio problems
The headset does not appear in Bluetooth
- Check that it is powered on and in pairing or discoverable mode, not merely switched on.
- Follow the pairing instructions for the exact model; controls vary between headset designs.
The Mac says it is connected, but sound comes from the Mac
Open System Settings > Sound > Output and select the headset or its USB adapter. Pairing alone does not guarantee that macOS has selected it for playback.
Rank #2
- Cutting edge noise cancellation: Voyager 5200 features four microphones and a proprietary DSP that work together to cancel disruptive background noise like traffic or crowds
- Exclusive windsmart technology: Six layers of our Unique WindSmart technology detect wind direction and respond accordingly so your voice comes through clearly especially outdoors
- Comfort-tested design: Rigorously tested for stability and comfort on a wide range of ear shapes, so it feels as comfortable on your last call of the day as it did on the first
- Alexa built-in: With Alexa built-in you can check your schedule, your to-do list or catch up on the latest news. Simply tap, ask and listen
- Power on the go: Up to 7 hours of nonstop talk from a single charge and up to 9 days in standby mode; optional charging case provides up to 14 hours recharging on the go (sold separately)
The microphone does not work
In System Settings > Sound > Input, select the headset or adapter. If the system input is correct but a call app still uses another microphone, change the input in that app’s audio settings.
Music sounds worse when a call starts
macOS Bluetooth audio can change when an app uses the headset microphone. Apple explains in its April 23, 2025 support article that audio quality and volume are reduced when Bluetooth headphones are used for both listening and microphone input. Quit apps using the headset microphone when you do not need it, or reselect the headphones in Control Center > Sound for listening. Apple also recommends checking that System Settings is not left open displaying Sound settings.
Rank #3
- Item Category: Headphones
- Item Trademark: Plantronics
- manufacturer: Generic
A USB adapter no longer connects to the headset
Adapter re-pairing depends on its model. HP/Poly provides separate instructions: BT700 re-pairing uses Poly Lens Desktop App, while the BT600 procedure uses its own pairing controls. Follow the guide for your adapter and headset rather than applying one model’s procedure to another.
Quick Recap
Best Value
- CLEAR AUDIO QUALITY: Take conversations on the go or on the road with confidence as your headset’s sophisticated noise-canceling microphones optimize your voice and minimize noise caused by wind, movement, and other background sounds.Note : If the size of the earbud tips does not match the size of your ear canals or the headset is not worn properly in your ears, you may not obtain the correct sound qualities or call performance. Change the earbud tips to ones that fit more snugly in your ears.Audio Sensitivity:80 decibels.Compatible phone models:iPhone X
- CONNECTIVITY & MOBILITY: Connect your mobile device or tablet through Bluetooth and move freely with up to a 33 ft (10 m) range and up to 7 hours of talk time; and with multipoint technology, you’ll enjoy the convenience of having two phones connected at once.
- HANDS-FREE: Optimize every call as intelligent sensors pause music and direct calls to your phone or headset; with intuitive voice commands, you don’t even need to lift a finger—simply use your voice to answer or ignore calls, check battery level, & more.
- EASY-TO-REACH BUTTONS: Conveniently placed buttons let you easily access and control mute, volume, and power.
- STREAMLINED DESIGN: Slip it on and forget it’s there thanks to this headset’s ergonomic design; the included charging cord’s magnetic, snap-fit connection makes charging quick and easy.
Rank #4
- Connects To: For a professional needing to connect to a PC/Mac uses USB-A and/or mobile phone. Compatible with Microsoft Teams and other leading collaboration and voice platforms.
- Ideal For: mobile and office professional who relies on their PC/Mac and/or mobile phone for on-the-go communication.
- Audio Performance: Crystal clear Bluetooth audio quality with triple-mic active Digital Signal Processing (DSP), & wind canceling.
- Talk Time & Roaming Range: Up to 7 hours of talk time and you can roam up to 98 feet (30 meters).
- Global Warranty & Wearing Style: 2 years global warranty; light weight over the ear headset.
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