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How to Find Firefox’s Report Broken Site Option and Fix a Missing Menu Item

If Firefox’s Report broken site option is missing, check the page context, try the address-bar shield, and review the data-sharing setting and its privacy tradeoff.
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If Firefox’s Report broken site command is missing or unavailable, first open the website that is actually malfunctioning—not a New Tab or an about: page. From that site, check the Firefox menu and the shield icon beside the address bar. If both routes fail, inspect Firefox’s data-sharing setting; Mozilla Support users have reported that turning it off can hide the command, though Mozilla’s current help article does not confirm that this explains every case.

Check that you’re on a page Firefox can report

Open the affected website in Firefox and reproduce the problem there. Mozilla says the reporting tool does not work from the New Tab page or Firefox about: pages. A command that is absent in either of those places does not establish that the feature is broken.

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Try both ways to open the report

Use the Firefox menu

  1. Go to the malfunctioning website.
  2. Open the Firefox menu and select Report broken site. Mozilla’s reporting instructions describe this route.

Use the address-bar shield

If the issue may be related to Enhanced Tracking Protection, select the shield icon at the left of the address bar. Mozilla documents the shield panel as another route to the report. You can temporarily turn off tracking protection for that site as a diagnostic check; this is site-specific troubleshooting, not a requirement for reporting or a general recommendation to disable protection.

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If the command is still missing, check data collection

Open Settings > Privacy & Security > Firefox Data Collection and Use and look for Allow Firefox to send technical and interaction data to Mozilla. Mozilla Support forum contributors have reported that the Report broken site entry can disappear when this option is unchecked and return when it is checked. This is a forum-reported cause, not a dependency confirmed in Mozilla’s current report-help article, and it may not apply to every version or managed installation.

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Enabling the option is a privacy choice, not an obligatory fix. Mozilla says a report may include browser and device details and privacy settings, as well as information you enter. Read Mozilla’s description of report data and its handling before deciding whether to enable data sharing or submit a report. Forum examples date to February 2024 and November 2024, so they do not establish behavior for every current Firefox release, operating system, channel, or organization-managed configuration.

Review the report before sending it

The report form can include the page URL and optional notes. Check the URL for sensitive query parameters or other personal information, and keep notes free of passwords, account details, or other secrets. Mozilla warns that editing a URL can make it harder to reproduce the problem, so remove only information you do not want to include and consider whether that will affect the report.

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Mozilla says reports may also include a single-use UUID, receipt time, selected breakage category, device and browser details, graphics information, privacy settings, security software information, Firefox languages, and the text in the optional description. The Webcompat Team reviews reports and makes an effort to remove information that may have been included incidentally in URLs or comments before sharing with Mozilla personnel working on the issue. Mozilla says a report may lead to a Bugzilla issue; URLs submitted to public Bugzilla are manually reviewed for identifiable information. Report data is also retained separately for trend analysis and aggregated statistics and may be shared with researchers in de-identified or aggregated form.

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If neither route works

If the command remains unavailable on the affected site after checking the page context and setting, note your Firefox version, operating system, release channel, whether data sharing is enabled, and whether the browser is managed by an organization. Those details help distinguish a version-specific behavior from a policy or configuration issue; the available Mozilla guidance does not establish an exhaustive compatibility matrix.

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