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1. Reproduce the inconsistency with a controlled request
Before changing prompts or code, preserve what the agent received and what happened during the run. A comparison is useful only when you can tell which conditions were held constant.
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- Save the exact user and system/developer messages, their order, and the conversation or session state. Compare the text byte-for-byte where practical; whitespace, line endings, and hidden characters can matter.
- Record retrieved passages and other context assembled for the model, including truncation or omitted history.
- Save tool definitions and descriptions, model identifier, endpoint, and request parameters such as temperature,
top_p, and token limits. - Record application, prompt, model, and tool versions, along with timestamps and a correlation ID for each run.
OpenAI’s guidance on different Playground and API completions recommends checking prompt parity, parameter parity, and model identity. Matching only the visible user message is not enough if the agent also sends system instructions, history, retrieval context, or tool results.
2. Compare traces and locate the first divergence
Capture one representative run that behaved as expected and one that did not. Compare their events in sequence rather than judging only the final answers. OpenAI describes a trace as “the end-to-end record of model calls, tool calls, guardrails, and handoffs for one run” in its agent workflow evaluation guide. The Agents SDK tracing documentation describes traces containing LLM generations, tool calls, handoffs, guardrails, and custom events.
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- Input and context assembly: Did both runs send the same messages, retrieved content, and state to the model?
- Decision: Did the agent choose the same tool, route, or handoff?
- Tool arguments: Were the same values extracted and passed to the tool?
- Tool result: Did the tool return the same data, or did it encounter a timeout, error, empty result, or partial response?
- Workflow events: Did retries, guardrails, delegated work, or session updates differ?
- Final response: Given the preceding events, did the model accurately use the available context and results?
The earliest difference is usually the most useful place to investigate. For example, if different tool arguments appear before the answers diverge, focus on extraction and tool selection before rewriting the final-response instructions. A correct-looking answer can still hide a brittle or unintended execution path, so grade the branch choice separately from the answer.
Review trace privacy settings before storing runs. Depending on configuration, traces may include inputs and outputs; handle sensitive information according to your application’s data policies.
3. Check the likely sources of variation
Sampling settings and model identity
OpenAI Help Center guidance notes that temperature above zero introduces randomness: “If your temperature is set above 0, the model will generate outputs with some randomness, so seeing different completions is expected.” Compare the model name and all relevant request parameters, not temperature alone. Temperature zero can improve repeatability, but it does not guarantee identical behavior across a multi-step agent run.
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Where the API exposes a backend fingerprint, record it alongside the request. OpenAI’s seed and system_fingerprint guidance recommends using the same seed and request parameters and checking system_fingerprint for backend changes. It still describes results as “mostly identical,” and notes a small chance of different responses even when parameters and fingerprint match. Treat seeds and fingerprints as diagnostic controls, not proof of determinism.
Changed prompt, context, or state
Compare the exact messages at the specific model call where the traces first diverge. Check message ordering, whitespace, retrieved context, conversation history, and truncation. An agent may send different context on later turns even when the initial user prompt is identical.
Tool choice, arguments, and returned data
Check whether the agent selected the expected tool, supplied precise arguments, and used the returned data correctly. Compare the raw tool results as well as the model’s interpretation: live data, errors, timeouts, empty responses, and partial results can make otherwise identical calls lead to different answers.
Retries, routing, handoffs, and guardrails
Inspect whether the agent took a different branch, retried a request, triggered a guardrail, or handed work to another agent. These events can change the context and evidence available to the final response. OpenAI recommends trace grading for workflow questions such as whether the right tool was selected, handoffs were correct, instructions were followed, or a prompt or routing change improved end-to-end behavior. See its agent workflow evaluation guide.
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Once the first divergence is clear, isolate the component responsible. For orchestration owned by your application—such as tool execution, retries, handoffs, or session handling—use deterministic in-memory test utilities. For behavior that depends on an external model or provider, test through the real adapter or an integration environment; a mocked response cannot establish how that external boundary behaves. The Agents SDK testing documentation covers testing agent workflows and related utilities.
Keep tests focused on the failure. If the incident concerns a wrong date passed to a search tool, assert the tool call and argument explicitly. If it concerns the model’s interpretation of a changing external result, test with representative integration data and evaluate the answer against that result.
Rank #4
5. Convert the incident into an evaluation case
Save the input, relevant context, and expected behavior in a curated dataset. Choose a scoring method that matches the requirement: use exact assertions for stable invariants such as valid JSON or a required tool call; use reference answers, structured criteria, or pairwise comparisons for broader semantic quality. OpenAI’s evaluation best practices recommend explicit criteria and task-appropriate graders rather than relying on unconstrained judgments.
Evaluate the dimensions that can fail independently:
- Instruction following: Did the agent comply with its instructions and handle conflicts correctly?
- Functional correctness: Is the answer accurate, relevant, and complete enough for the task?
- Tool selection: Did it choose the right tool, or correctly avoid calling one?
- Argument precision: Did it pass the right values to the tool?
- Workflow correctness: Were routing, retries, guardrails, and handoffs appropriate?
- Grounding: Does the response reflect tool results rather than contradicting or inventing them?
- Operational behavior: Where relevant, track latency and error states alongside quality.
OpenAI notes that evaluations are well suited to discriminating among options, pairwise comparisons, classification, or scoring against specific criteria. LangSmith’s evaluation documentation describes both benchmarking and regression testing. Rerun the evaluation when you change prompts, model settings, routing, tools, or architecture; a fix to one case may introduce a regression elsewhere.
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6. Use offline tests and live monitoring together
Offline and online evaluation answer different questions. Offline checks compare controlled examples before release; online evaluation helps reveal behavior in production, where reference answers may not be available. OpenAI recommends moving from trace investigation to repeatable datasets and evaluation runs, while LangSmith documents both offline and online evaluation workflows.
| Mode | Useful for | What to compare or monitor |
|---|---|---|
| Offline evaluation | Curated datasets, pre-release regression checks, and comparisons between prompt, model, or workflow revisions | Reference correctness, task coverage, tool calls, instruction compliance, regression against a baseline, and repeatability |
| Online evaluation | Monitoring live behavior and finding production cases to add to offline tests | Quality trends, anomalous outputs, new edge cases, and emerging failure patterns |
Add production failures and important edge cases to the curated set over time. That way, the agent’s test coverage reflects what it actually encounters, rather than only the examples available when it was first built.
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