For account-specific help, submit a ticket from the SiteLock Dashboard. You can also start a chat on SiteLock’s support page or call the number listed for your issue. SiteLock’s Contact page currently lists U.S. support at (877) 563-2832, billing at (844) 217-0577, and international contact at +1 (415) 390 2500. Because another SiteLock help article lists a different U.S. support number, check the live Contact page before calling.
Which SiteLock contact route should you use?
| Need | Best route | What to know |
|---|---|---|
| Account-specific technical help | Submit a ticket in the SiteLock Dashboard | SiteLock says tickets must be submitted through the dashboard for account validation. SiteLock dashboard support instructions |
| General help or a quick question | Chat from SiteLock’s support page | SiteLock says its security consultants are available 24/7; that is an availability statement, not a promised response time. SiteLock support page |
| U.S. support by phone | (877) 563-2832 | Number currently shown on SiteLock’s Contact page. SiteLock Contact |
| Billing or account changes | (844) 217-0577 | Number currently shown on SiteLock’s Contact page. SiteLock Contact |
| Calling from outside the U.S. | +1 (415) 390 2500 | International number currently shown on SiteLock’s Contact page. SiteLock Contact |
How do you submit a SiteLock support ticket?
- Sign in to the SiteLock Dashboard.
- Choose Submit Ticket in the left navigation.
- Describe the problem and provide the account or domain details requested in the form.
Use the dashboard ticket route for account-specific requests. SiteLock says ticket submissions require account validation, and its dashboard guide warns that emailing the support address shown there will result in a reply directing you to submit a ticket instead. See SiteLock’s dashboard support instructions.
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How do you start a SiteLock support chat?
- Open SiteLock’s support page.
- Open the chat tab at the bottom right and enter your contact details.
- Select Support with an existing plan, then choose Something else.
- Provide the domain details requested in the chat.
SiteLock states that its security consultants are available 24/7. This describes stated availability, not a specific wait time or guaranteed resolution.
What phone number should you call?
SiteLock’s Contact page currently lists (877) 563-2832 for U.S. support, (844) 217-0577 for billing, and +1 (415) 390 2500 for international contact. However, a separate SiteLock dashboard article lists 1 (855) 378-6200 as a U.S. support number. Since SiteLock’s own pages conflict, use the current Contact page to verify the number immediately before calling; do not assume both U.S. numbers are interchangeable.
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What if you cannot find your SiteLock login?
The right sign-in route depends on how you bought SiteLock:
- Bought directly from SiteLock: Sign in at sitelock.com with the email address that receives SiteLock notifications. If you cannot remember the password, use the password-reset option.
- Bought through a hosting provider: Look for SiteLock access in your hosting provider’s dashboard. If you cannot find it, SiteLock advises contacting the host for help locating the login. SiteLock login guidance
Where can you check common questions?
SiteLock’s Frequently Asked Questions page and Help Center cover common questions and dashboard instructions. SiteLock says unresolved questions can be escalated by phone, chat, or a ticket through the SiteLock Dashboard.
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