In Gmail’s AI Inbox, open the link beside a suggested to-do or topic to inspect the related email, chat, or other source. Check that source before relying on the AI-generated description; the link provides context, not proof that the summary is correct. You can also mark a to-do done, remove it, or send feedback using its item controls.
What the links in AI Inbox open
AI Inbox groups its suggestions into two areas: Suggested to-dos, for high-priority incoming email that may need attention, and Topics to catch up on, for updates across projects or subjects. Select the link beside an item to open related information, such as an email, chat, or another source.
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Read the source itself before taking consequential action. A generated description can be incomplete or mistaken even when it links to relevant context.
How to inspect a suggestion and manage it
- Open AI Inbox: In Gmail, select AI Inbox in the left panel.
- Open the context: Find the to-do or topic and select the link beside it. Review the underlying email, chat, or other source.
- Handle a to-do: Use its action button, such as View or Reply, or mark it done when complete.
- Open More options on a to-do to remove it, send positive or negative feedback, or report an unsafe suggestion. Topics also have feedback and abuse-reporting options.
- Refresh stale content: Confirm you have the right account open and a stable connection, then select Refresh in AI Inbox to request updated results.
These controls apply to the AI Inbox item. Google’s instructions do not say that removing or completing a suggestion changes the original email or chat.
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Show or hide AI Inbox
To change whether AI Inbox appears, open Gmail Settings → See all settings → Inbox, then check or uncheck Show AI Inbox.
Why a task or topic may be missing
AI Inbox is a beta feature. Google’s Help page says it is available in the United States and in English, and requires Gmail smart features to be enabled.
- Personal Google accounts: An eligible Google AI Plus, Pro, or Ultra plan is required.
- Work or school accounts: Google Workspace Enterprise Plus with Gemini Beta access is required; an administrator may control access.
- Mail selection: AI Inbox draws from the Primary tab, not Social or Promotions. It filters out spam and messages that you archived, deleted, muted, or snoozed.
- Unsupported content or inboxes: Attachments, delegated inboxes, and encrypted emails are not supported.
- Newly enabled features: Google says AI Inbox may take a few hours to appear after smart features are enabled, and the first to-dos and topics may take up to seven days. It can also be empty when there has been no recent sent or received mail.
Don’t confuse AI Inbox with other Gmail summaries
Gmail has several AI- and email-summary features, but their links and controls are not interchangeable.
The Tool Desk
Outbyte PC Repair FREERepair Windows errors before they cause bigger problemsFix Now →Outbyte Driver Updater FREEFix the driver behind crashes, sound loss and screen glitchesFind Drivers →| Feature | Where it appears and what its link does | Relevant controls |
|---|---|---|
| AI Inbox | Suggested to-dos and catch-up topics; a link opens related email, chat, or another source. | To-dos can be completed or removed; feedback and abuse reporting are available. |
| Gemini in Gmail | Can summarize an email thread or help identify action items. Google gives “What tasks do I need to do today?” as an example prompt. | Separate Workspace Gemini workflows can show a Sources list and let users control search locations, such as Gmail. Do not assume these controls appear on an AI Inbox item. |
| Gmail summary cards | Cards summarize email information for orders, events, travel, bills, and promotions. “Based on [x] email” opens the underlying messages. | Users can provide feedback on a card; this is distinct from AI Inbox’s to-do controls. |
For Gemini answers in documented source workflows, Google also advises checking the listed sources and other trusted sources because generated responses and source attribution can be wrong.
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