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World desk4 min

How to Book an Appointment Through Poland’s Central E-Registration System

Use IKP or mojeIKP to search and confirm eligible appointments in Poland’s central e-registration system, or ask a clinic to arrange the booking.
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To book through Poland’s central e-registration system (centralna e-rejestracja, or CeR), sign in to your Internetowe Konto Pacjenta (IKP) at pacjent.gov.pl or to the mojeIKP app, open appointment booking, choose an eligible service, set your preferences and confirm an available time. You can also ask a participating clinic to make the booking for you by phone or in person.

As of 4 October 2026, CeR covers selected publicly funded services, not every specialist appointment in Poland. The choices available to you depend on your eligibility, the service rollout and appointment times entered by participating clinics.

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What appointments can you book through CeR?

CeR is a national database of appointment times for publicly funded health services. The Ministry of Health introduced it in stages: the first stage took effect on 1 January 2026, and a second stage added eight specialist areas on 1 August 2026. The system’s intended role is to bring eligible appointment options together; the rollout dates are not evidence that waiting times have already fallen.

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First specialist appointments

The specialist consultation route is for a first visit after a doctor issues an eligible referral, and requires NFZ insurance. It does not currently cover specialist consultations that do not require a referral. If you cannot see the referral or service you expect in your account, online booking may not yet be available for it.

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Screening and cardiology

The first-stage services include first cardiology consultations, mammography and the HPV HR test under the cervical cancer prevention program. The Patient Ombudsman says an eligible patient will see the free screening option in IKP or mojeIKP; if you are not eligible, that screening route will not be available to book.

Eight specialist areas added in August 2026

The Ministry’s second-stage list covers vascular disease, infectious diseases, endocrinology, hepatology, immunology, nephrology, neonatology, and tuberculosis and lung disease. The services apply to adult and pediatric specialist clinics as described by the Ministry. A listed specialty does not mean every clinic’s schedule is already visible: participating clinics must submit their available appointment times to the central database.

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Choose online booking or ask a clinic to help

Route How it works Useful when
IKP website or mojeIKP app Sign in, select the service and search the available appointments using your preferences. You want to search and choose among displayed times yourself.
Clinic-assisted booking Telephone or visit a participating clinic and ask staff to enter the booking in CeR. You can also ask your primary-care clinic about help making an appointment. You need assistance using the system or prefer to arrange the booking with staff.

Both are official ways to request a booking. The appointment options still depend on the service and times available in the system.

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Book online through IKP or mojeIKP

  1. Sign in. Open IKP at pacjent.gov.pl, or open and sign in to the mojeIKP app.
  2. Open appointment booking. In IKP, the patient guide gives the path as “E-rejestracja” > “Umawianie wizyt” > “Umów wizytę.”
  3. Select the service. Choose the eligible referral or screening service shown in your account. If the relevant referral is not listed, you may not yet be able to book it online.
  4. Set your search preferences. For a specialist visit, the portal describes choosing a date and time range, a geographic area based on postal code and distance, a clinic and, where available, a doctor.
  5. Compare and confirm. Review the offered times and locations, select one that suits you and confirm the appointment.

Keep your preferences broad if you can travel or attend at different times. Restricting the search to a small area, short date range, particular clinic or named doctor can leave fewer matching appointments on screen and may mean a longer wait.

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If no suitable appointment appears

Join the waiting room

The patient portal says specialist appointments can be searched up to 40 days ahead. If there is no suitable slot in that window, you can join the poczekalnia (waiting room) or search again later. The waiting room monitors for openings that match the preferences you submitted and can automatically book a match when your turn comes.

A waiting-room forecast is an estimate, not a promised appointment date. It can change when clinics add appointment times, other patients leave the queue, or people with an urgent category or additional entitlement are placed ahead. If you cannot attend an existing first specialist appointment, cancelling it may return your referral to the waiting room while retaining time already spent waiting.

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  • UNDATED PAGES WITH 15-MINUTE INTERVALS: This salon booking book is undated, so you can add the dates as you go and skip days without wasting pages. The entries run from 8 AM till 8.45 PM with 15-minute intervals.
  • 209 PAGES, 4 COLUMNS PER PAGE & EXTRAS: The hair salon appointment book has 209 pages total. This appointment book measures 7 x10” and has a pen loop, elastic, 3 ribbon bookmarks, a back pocket for loose papers, and 3 sheets of stickers.
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Check live estimates carefully

Centrum e-Zdrowia publishes estimated waits by clinic, region and city for first visits in covered specialties. Those estimates rely on clinics sending free appointment times to the national database. Treat them as local, changing indications rather than a guaranteed national waiting time or booking date.

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Change or cancel a booking

Use the appointment controls in IKP or mojeIKP, or contact the clinic about a change or cancellation. The action available can depend on the appointment type and circumstances. The patient guide says an appointment can be cancelled even on the day before it; cancelling a slot you cannot use releases it for another patient. For the specialist referral route, cancellation can return you to the waiting room with your accumulated waiting time taken into account.

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