If Windows OneDrive shows “Sorry there is a problem displaying this folder,” first check whether the files open in OneDrive on the web and confirm the app is signed in to the account you expect. If the files are available online, that points toward a problem with the local sync app, but it does not identify the cause. A reset is one suggested next step; it is not a guaranteed fix.
Check whether the files are available online
Open OneDrive in your browser and look for the folder and files that Windows cannot display. In a 2019 Microsoft Q&A post about this exact message, the user could see files online while the Windows app failed to show the folder. That experience suggests the issue may be limited to the local app, but one report cannot establish a general cause.
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If the files are missing online too, the Windows folder error alone does not explain why. Avoid changing the local sync setup until you have checked that the files you need are accessible and safely available.
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Confirm the account OneDrive is using
Check the account shown in the OneDrive app and make sure it is the account where you expect the folder to be stored. The accepted community reply in the Q&A thread recommended checking that the same account is signed in. This is a basic check, not a confirmed diagnosis for every instance of the message.
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Try resetting the OneDrive sync app
The accepted community answer for the exact error suggested resetting OneDrive on Windows with this command:
- Press Windows key + R to open Run.
- Enter
%localappdata%MicrosoftOneDriveonedrive.exe /resetand press Enter. - If OneDrive does not restart on its own, find and open OneDrive from the Start menu.
This command comes from a community answer posted in 2019, not a Microsoft-confirmed resolution for current app versions. Check Microsoft’s current guidance for your installed version before using it. The available sources do not establish how often a reset works or whether it resolves this error in every case.
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Use account setup changes only if the error continues
Third-party troubleshooting articles suggest unlinking and setting up the account again, changing the local sync-folder location, or reinstalling OneDrive. These are further options, not proven fixes for this specific message. Before changing the setup, make sure important files are safely available; unlinking stops syncing, and it should not be treated as a way to repair or recover files that are missing from the cloud.
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- Change the sync-folder location: This changes where OneDrive keeps its local folder. The sources do not establish that relocating it fixes the error in a particular Windows or OneDrive version.
- Reinstall OneDrive: This is a more disruptive option than checking the account or resetting the app. The sources do not provide comparative success rates for these remedies.
What is known about this error
The exact message has been reported when opening the Windows OneDrive folder even though files remained visible in a browser. A community answer suggested checking the account and resetting the sync app; other troubleshooting pages list unlinking, changing the folder location, and reinstalling as possible next steps. The available sources do not establish one root cause, a guaranteed solution, or a version-specific Microsoft fix for this exact wording.
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