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To reset a Vizio Smart TV’s Wi-Fi connection, open Menu > Network, highlight your saved wireless network, press OK, and select Forget if your model offers it. Select the network again, enter its password, and connect. Then run Test Connection if that option appears. Menu labels and available controls vary by model.
Reset a saved Wi-Fi connection
- Press the remote’s Menu button and open Network. On models with the documented controls, the path is Menu > Network.
- Highlight the saved wireless access point, press OK, and choose Forget.
- Choose the same Wi-Fi network from the available networks, enter its password, and connect.
- Return to Menu > Network and select Test Connection, if available, to check the TV’s connection.
These labels are documented in VIZIO’s 2022 D4 Series User Manual. Older sets may instead show options such as Wireless Access Points or More Access Points. If your menu differs, use the manual for your exact model rather than guessing at a setting.
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Check whether the problem is Wi-Fi or Ethernet
| Connection in use | What to check |
|---|---|
| Wi-Fi | Forget and reconnect to the saved access point where the model provides that control; then run Test Connection if available. |
| Ethernet | Check the TV’s DHCP setup and test the Ethernet cable on another device. If the cable appears faulty, try a different cable. |
Before changing TV settings, see whether other devices can access the internet through the same router. If they cannot, VIZIO’s troubleshooting flow directs users to contact their internet service provider or router manufacturer. For Ethernet, the same flow recommends checking DHCP and testing the cable with another device; use a different cable if the existing one appears to be the cause.
Use a factory reset only as a later step
If the connection checks do not resolve the problem, VIZIO’s troubleshooting guide recommends Clear Memory or Clean Storage when the TV provides that option. This is not a network-only reset: VIZIO says it returns the TV to factory defaults, after which you must complete setup again. The guide does not establish one universal menu path, so check your model’s instructions before proceeding.
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When the menu does not match
Network controls differ across VIZIO model generations. The 2022 D4-series manual documents Forget, Test Connection, Manual Setup, and Network Information; an older P702ui-B3 manual uses different access-point labels. VIZIO’s support site provides model manuals and firmware lookup. Avoid changing IP address, subnet, gateway, or DNS values for a routine reconnection: those are advanced manual setup controls, not the standard reset procedure.
The VIZIO mobile app also is not a substitute for restoring the TV’s connection; its connection features require the phone and TV to be on the same Wi-Fi network.
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