Side by side
RingCentral RingCX vs Zoom Contact Center
Both stand on call center software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Paid APIMacWeb+1
RingCX combines omnichannel interactions, AI assistance, workforce tools, and reporting in a contact center product. Consider the RingEX requirement and included-minute limits alongside its starting price of $65/user/mo (annual).
Visit RingCentral RingCX
Paid AndroidAPIiPhone+3
Zoom Contact Center offers multichannel routing, reporting, and plan-dependent AI and workforce tools. Review the plan prices and channel requirements before choosing a tier.
Visit Zoom Contact CenterThe facts
| RingCentral RingCX | Zoom Contact Center | |
|---|---|---|
| Free plan | No | No |
| Open source | Not published | Not published |
| Runs on | API, Mac, Web, Windows | Android, API, iPhone, Mac, Web, Windows |
| Lowest paid plan | RingCX: $65 a month | Essentials: $69 a month |
| Plans published | 1 | 6 |
| Maker | RingCentral RingCX | Not published |
| Website | ringcentral.com | zoom.com |
| On call center software | #32 of 131 | #34 of 131 |
RingCentral RingCX: what it does well
- One license includes voice and 20+ digital channels
- AI tools assist agents and supervisors
- More than 250 pre-built reports
- Campaign dialers include preview and predictive options
- Connects to over 50 tools through open APIs
What to know first
- No free plan
- Requires a RingEX account
- Unused monthly minutes do not roll over
- Overages apply to included minutes
Zoom Contact Center: what it does well
- Combines voice, video, chat, SMS, email, and social media
- Routes interactions while preserving customer context
- Role-based dashboards show live and historical data
- Reports can connect to business intelligence tools through APIs
What to know first
- No free plan is listed
- Email, social, outbound dialers, and cobrowse require Premium
- Workforce Management is listed with Elite
- PSTN calls may not be encrypted
Alternatives to RingCentral RingCX Alternatives to Zoom Contact Center The whole list