Side by side
RingCentral RingCX vs Zendesk Contact Center
Both stand on call center software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Paid APIMacWeb+1
RingCX combines omnichannel interactions, AI assistance, workforce tools, and reporting in a contact center product. Consider the RingEX requirement and included-minute limits alongside its starting price of $65/user/mo (annual).
Visit RingCentral RingCX Paid Web
Zendesk Contact Center combines telephony, digital channels, agent tools, and service reporting. Buyers should account for the required Suite plan and additional Minutes Block charges.
Visit Zendesk Contact CenterThe facts
| RingCentral RingCX | Zendesk Contact Center | |
|---|---|---|
| Free plan | No | No |
| Open source | Not published | Not published |
| Runs on | API, Mac, Web, Windows | Web |
| Lowest paid plan | RingCX: $65 a month | Minutes Block: $33 a month |
| Plans published | 1 | 2 |
| Maker | RingCentral RingCX | Zendesk Contact Center |
| Website | ringcentral.com | zendesk.com |
| On call center software | #30 of 124 | #70 of 124 |
RingCentral RingCX: what it does well
- One license includes voice and 20+ digital channels
- AI tools assist agents and supervisors
- More than 250 pre-built reports
- Campaign dialers include preview and predictive options
- Connects to over 50 tools through open APIs
What to know first
- No free plan
- Requires a RingEX account
- Unused monthly minutes do not roll over
- Overages apply to included minutes
Zendesk Contact Center: what it does well
- Inbound and outbound calling
- IVR builder included
- Omnichannel social, web, mobile, voice, email
- Workforce management listed
- Interactive reports with scheduled delivery
What to know first
- No free plan
- Requires a Zendesk Suite plan
- Minutes Block costs extra
- Annual billing applies
Alternatives to RingCentral RingCX Alternatives to Zendesk Contact Center The whole list