Side by side
Request Tracker vs Support Genix
Both stand on help desk software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Free plan API
Request Tracker combines ticket automation, service-level management, customer access, help content, and API connectivity in a free offering. Review the API platform and RT Open Source licensing terms against your deployment needs.
Visit Request Tracker Free plan APISelf-hostedWeb
Support Genix combines WordPress ticketing, knowledge-base tools, automation, and listed AI features. Its free plan covers core functions, while paid plans add broader options and website allowances.
Visit Support GenixThe facts
| Request Tracker | Support Genix | |
|---|---|---|
| Free plan | Yes | Yes |
| Open source | Not published | Not published |
| Runs on | API | API, Self-hosted, Web |
| Lowest paid plan | Free or on request | Price being re-checked |
| Plans published | 1 | 6 |
| Maker | Request Tracker | Not published |
| Website | requesttracker.com | supportgenix.com |
| On help desk software | #22 of 101 | #18 of 101 |
Request Tracker: what it does well
- Free plan available
- Ticket automation included
- SLA management tools
- Customer portal and help center
- API access provided
What to know first
- Listed platform is API
- RT Open Source uses GPL version 2
Support Genix: what it does well
- Unlimited tickets, agents, and customers
- Customer knowledge base and portal
- AI chatbot can escalate complex issues
- Web, API, and self-hosted platforms
- Free plan and free trial available
What to know first
- Pro integrations add cost
- Email content is processed during ticket creation
- Privacy policy lists Google Analytics and Facebook Pixel
Alternatives to Request Tracker Alternatives to Support Genix The whole list