Side by side
OpenScape Contact Center Enterprise vs Ytel Contact Center
Both stand on call center software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Choose OpenScape Contact Center Enterprise if your contact center runs on a supported OpenScape communications platform and needs routing across multiple channels. Its IVR, agent tools, callbacks, and reporting cover a broad contact-center workflow. Look elsewhere if you need email or web collaboration without a Multichannel User license, or if your communications platform is outside the supported list.
Visit OpenScape Contact Center EnterpriseYtel Contact Center brings dialing, routing, monitoring, APIs and digital channels into one cloud service. Review network requirements and usage-based charges before requesting pricing.
Visit Ytel Contact CenterThe facts
| OpenScape Contact Center Enterprise | Ytel Contact Center | |
|---|---|---|
| Free plan | Not published | Not published |
| Open source | Not published | Not published |
| Runs on | Android, API, iPhone, Self-hosted, Web, Windows | API, Mac, Web, Windows |
| Lowest paid plan | Not published | Free or on request |
| Plans published | None | 1 |
| Maker | Not published | Ytel Contact Center |
| Website | mitel.com | ytel.com |
| On call center software | #65 of 122 | #61 of 122 |
OpenScape Contact Center Enterprise: what it does well
- Routes inbound and outbound contacts across voice and digital channels.
- Combines channel interactions into a contextual customer view.
- Self-service IVR includes speech recognition and text-to-speech.
- Agent Portal Web supports contact responses, callbacks, and phone controls.
- Mobile Supervisor supports Android and iOS.
What to know first
- Email and web collaboration require a Multichannel User license.
- Licensing is concurrent.
- Pricing is on request.
- OpenScape Contact Media Service requires connection to a supported OpenScape platform.
Ytel Contact Center: what it does well
- Inbound routing supports IVRs, queues and voicemail
- Parallel and predictive dialing options
- Integrates with over 100 CRMs
- Browser webphone needs no softphone download
- Live monitoring and real-time reporting
What to know first
- Pricing requires contacting Ytel
- Platform fee applies in addition to agent licenses
- SMS or Branded Calls may add usage charges
- ChromeOS is no longer supported
Alternatives to OpenScape Contact Center Enterprise Alternatives to Ytel Contact Center The whole list