Side by side
NABD System vs SmarterTrack
Both stand on help desk software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Free plan API
NABD System offers a freemium support setup with core ticketing and portal tools, plus larger plans with expanded inboxes, channels, storage, and agents. Buyers should note the unlisted prices for paid plans.
Visit NABD System Free plan API
Pick SmarterTrack if you want customer support features such as ticket automation, SLA management, and a customer portal, with a free single-agent option. Look elsewhere if the listed agent configurations or the paid plan prices do not fit your team.
Visit SmarterTrackThe facts
| NABD System | SmarterTrack | |
|---|---|---|
| Free plan | Yes | Yes |
| Open source | Not published | Not published |
| Runs on | API | API |
| Lowest paid plan | Free or on request | Hosted: $20 a month |
| Plans published | 5 | 4 |
| Maker | NABD System | SmarterTrack |
| Website | nabdsys.com | smartertools.com |
| On help desk software | #38 of 101 | #34 of 101 |
NABD System: what it does well
- Free plan includes three agents
- Shared inbox and ticket automation
- SLA management and help center
- Customer portal and API access
- 14-day trial listed
What to know first
- Free plan has 0.5 GB storage
- Free plan limits inbox and social accounts
- Professional and Enterprise prices unlisted
- Mobile App plan has one support agent
SmarterTrack: what it does well
- Free plan includes one agent and Enterprise-based functionality.
- Includes SLA management, a help center, and ticket automation.
- Professional includes email ticketing, live chat, a portal, and a knowledge base.
- Enterprise includes multiple brands, customizable forms, and single sign-on.
- Hosted includes a Communicator softphone and free technical support.
What to know first
- The free plan is limited to one agent.
- Professional starts with a two-agent configuration.
- Enterprise starts with a five-agent configuration.
Alternatives to NABD System Alternatives to SmarterTrack The whole list