Side by side
Medal Social Inbox vs SocialIQ Engagement Center
Both stand on social media customer service software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Paid AndroidiPhoneWeb
Choose Medal Social Inbox if your team wants a single feed for social and other customer contacts, with configurable AI replies and routing. Look elsewhere if you need SMS now or a free plan; team queue features require the Team plan or higher.
Visit Medal Social Inbox Free trial APISelf-hostedWeb
SocialIQ brings engagement management, AI content work, moderation, and automation into one service. Its paid plans differ by included AI outputs and support, with custom enterprise arrangements.
Visit SocialIQ Engagement CenterThe facts
| Medal Social Inbox | SocialIQ Engagement Center | |
|---|---|---|
| Free plan | No | A free trial |
| Open source | Not published | Not published |
| Runs on | Android, iPhone, Web | API, Self-hosted, Web |
| Lowest paid plan | Creator: $129 a month | Essential: ₹11,661,166 a month |
| Plans published | 3 | 4 |
| Maker | Not published | Not published |
| Website | medalsocial.com | socialiq.social |
| On social media customer service software | #31 of 43 | #17 of 43 |
Medal Social Inbox: what it does well
- Combines DMs, comments, mentions, email, and forms in one threaded feed.
- Filters conversations by channel, sentiment, and contact stage.
- Pilot drafts replies using brand voice and conversation and CRM context.
- Per-channel rules include working hours, spam filtering, and urgent routing.
- Mobile apps sync with the web app.
What to know first
- There is no free plan.
- Creator is limited to two team members and 25 AI messages per day.
- Team queues are available on the Team plan and above.
- SMS is on the roadmap for Q3 2026.
SocialIQ Engagement Center: what it does well
- Unifies comments, messages, and mentions
- Provides context-aware AI reply suggestions
- Supports eleven social and business channels
- Offers REST API, webhooks, and N8N
- Includes a 14-day trial
What to know first
- No free plan
- Zapier integration is still on the roadmap
- Plans use base and per-account fees
- Enterprise pricing is custom
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