Side by side

Medal Social Inbox vs SocialHub

Both stand on social media customer service software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.

Medal Social Inbox

Paid AndroidiPhoneWeb

Choose Medal Social Inbox if your team wants a single feed for social and other customer contacts, with configurable AI replies and routing. Look elsewhere if you need SMS now or a free plan; team queue features require the Team plan or higher.

Visit Medal Social Inbox

SocialHub

Paid Web

SocialHub covers many networks with inbox, approval, and analytics features in a browser-based service. Confirm that the stated account, channel, and team limits fit before requesting pricing.

Visit SocialHub

The facts

	Medal Social Inbox	SocialHub
Free plan	No	No
Open source	Not published	Not published
Runs on	Android, iPhone, Web	Web
Lowest paid plan	Creator: $129 a month	Free or on request
Plans published	3	3
Maker	Not published	SocialHub
Website	medalsocial.com	socialhub.io
On social media customer service software	#29 of 41	#33 of 41

Medal Social Inbox: what it does well

Combines DMs, comments, mentions, email, and forms in one threaded feed.
Filters conversations by channel, sentiment, and contact stage.
Pilot drafts replies using brand voice and conversation and CRM context.
Per-channel rules include working hours, spam filtering, and urgent routing.
Mobile apps sync with the web app.

What to know first

There is no free plan.
Creator is limited to two team members and 25 AI messages per day.
Team queues are available on the Team plan and above.
SMS is on the roadmap for Q3 2026.

SocialHub: what it does well

Supports ten listed social networks
Social inbox included
Approval workflow available
Standard analytics provided
Web-based access

What to know first

No free plan
Pricing is available on request
Listed support is three accounts
Listed support is three team users

Alternatives to Medal Social Inbox Alternatives to SocialHub The whole list