Side by side
ITarian Remote Desktop vs SherpaDesk
Both stand on managed service provider software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Free plan AndroidiPhoneMac+1
Choose ITarian Remote Desktop if your technicians need remote endpoint control alongside service request and resolution records. Its free plan includes unlimited administrators and remote access. Each managed endpoint needs ITarian installed, and a remote user must approve a connection.
Visit ITarian Remote Desktop Free plan API
SherpaDesk combines request handling with service-level tools and a customer portal. Its free tier covers one agent, while paid plans add multiple technicians and further features.
Visit SherpaDeskThe facts
| ITarian Remote Desktop | SherpaDesk | |
|---|---|---|
| Free plan | Yes | Yes |
| Open source | Not published | Not published |
| Runs on | Android, iPhone, Mac, Windows | API |
| Lowest paid plan | Free or on request | Base Camp: $45 a month |
| Plans published | 1 | 3 |
| Maker | ITarian Remote Desktop | Not published |
| Website | itarian.com | sherpadesk.com |
| On managed service provider software | #3 of 29 | #7 of 29 |
ITarian Remote Desktop: what it does well
- Free plan includes unlimited administrators and remote access.
- Supports attended connections and unattended access to managed devices.
- Technicians can manage files, processes, services and command-line operations.
- Supports real-time control and switching between multiple monitors.
- Remote work can connect with service requests, tickets and resolution records.
What to know first
- ITarian must also be installed on each endpoint being managed.
- A remote user must approve each connection request.
- Each session password is valid only for that session.
SherpaDesk: what it does well
- Free plan includes one agent seat.
- Shared inbox and ticket automation are listed.
- Includes SLA management and a customer portal.
- High Camp adds asset management and custom domain options.
What to know first
- Free plan is limited to one agent.
- Base Camp and High Camp have monthly charges.
- Listed platform support is API.
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