Side by side
IFS Enterprise Service Management vs ZentraITSM
Both stand on enterprise service management software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Paid AndroidiPhoneWeb+1
IFS ESM connects service requests, workflow automation, and analytics across departments. Organizations considering it should confirm pricing and deployment details with IFS.
Visit IFS Enterprise Service Management
Free trial APISelf-hostedWeb
ZentraITSM combines service desk work with change governance, asset and CMDB management, integrations, and deployment options. Compare the agent limits and annual billing terms with your team's requirements before choosing a plan.
Visit ZentraITSMThe facts
| IFS Enterprise Service Management | ZentraITSM | |
|---|---|---|
| Free plan | Not published | A free trial |
| Open source | Not published | Not published |
| Runs on | Android, iPhone, Web, Windows | API, Self-hosted, Web |
| Lowest paid plan | Free or on request | Zentra Cloud: $19 a month |
| Plans published | 1 | 4 |
| Maker | IFS Enterprise Service Management | Not published |
| Website | ifs.com | zentraitsm.com |
| On enterprise service management software | #14 of 29 | #18 of 29 |
IFS Enterprise Service Management: what it does well
- Centralizes service requests across IT and business departments.
- Automates repetitive tasks and approvals with workflows.
- Provides real-time analytics and dashboards.
- Offers cloud, on-premise, and customer-cloud deployment.
- Available on Android, iOS, web, and Windows.
What to know first
- Pricing is available only on request.
- Deployment choice may require organizational planning.
- Listed integrations focus on IFS products.
ZentraITSM: what it does well
- Covers twelve ITSM practices
- Incident intake, routing, and priority SLAs
- CMDB includes impact analysis and service maps
- Managed cloud or self-hosted deployment
- Cloud plan lists daily backups and a 99.9% uptime SLA
What to know first
- Zentra Cloud is $19 per agent monthly, billed annually
- Basic self-hosted plan is limited to 20 agents
- Standard plan is limited to 50 agents
- No free plan
Alternatives to IFS Enterprise Service Management Alternatives to ZentraITSM The whole list