Side by side
HaloITSM vs ServiceNow Enterprise Service Management
Both stand on enterprise service management software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Choose HaloITSM if you need IT and non-IT service management under one platform, with configurable workflows and a broad set of included integrations. Consider the per-agent licence and bespoke onboarding cost when assessing the standard licence; the listed Enterprise Package is priced at $1,000,000 a year.
Visit HaloITSM
ServiceNow Enterprise Service Management brings service access, knowledge, and workflow automation together for non-IT departments. Organizations will need to request pricing to assess its cost.
Visit ServiceNow Enterprise Service ManagementThe facts
| HaloITSM | ServiceNow Enterprise Service Management | |
|---|---|---|
| Free plan | A free trial | Not published |
| Open source | Not published | Not published |
| Runs on | Android, API, iPhone, Self-hosted, Web | Android, iPhone, Web |
| Lowest paid plan | Halo Enterprise Package: $1,000,000 a year | Not published |
| Plans published | 2 | None |
| Maker | Not published | Not published |
| Website | usehalo.com | servicenow.com |
| On enterprise service management software | #6 of 29 | #28 of 29 |
HaloITSM: what it does well
- Covers IT, HR, Facilities, Finance and Legal service management.
- Includes incident, change, knowledge, asset and service level management.
- Visual no-code workflows support routing, approvals and escalations.
- AI features are included in the licence.
- More than 250 native integrations are included in per-agent pricing.
What to know first
- No free plan is available.
- The standard licence requires an onboarding package at bespoke cost.
- Standard licensing is priced per agent.
- The listed annual Enterprise Package costs $1,000,000 a year.
ServiceNow Enterprise Service Management: what it does well
- Includes a service catalog for internal services.
- Automates workflows across non-IT departments.
- Provides an employee portal and knowledge base.
- Available on Android, iOS, and web.
What to know first
- Paid product; pricing is available on request.
- Cloud is the only listed deployment option.
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