Side by side
GoTo Contact Center vs Zendesk Contact Center
Both stand on call center software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
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GoTo Contact Center brings calling, digital channels, routing, and agent-management tools into one service. Pricing is not published, and there is no free plan.
Visit GoTo Contact Center Paid Web
Zendesk Contact Center combines telephony, digital channels, agent tools, and service reporting. Buyers should account for the required Suite plan and additional Minutes Block charges.
Visit Zendesk Contact CenterThe facts
| GoTo Contact Center | Zendesk Contact Center | |
|---|---|---|
| Free plan | No | No |
| Open source | No | Not published |
| Runs on | Android, API, Extension, iPhone, Mac, Web, Windows | Web |
| Lowest paid plan | GoTo Connect: $29.95 a month | Minutes Block: $33 a month |
| Plans published | 2 | 2 |
| Maker | Not published | Zendesk Contact Center |
| Website | goto.com | zendesk.com |
| On call center software | #44 of 131 | #74 of 131 |
GoTo Contact Center: what it does well
- Supports inbound and outbound calling.
- Offers omnichannel digital channels.
- Includes custom call routing and an IVR builder.
- Agent tools include monitoring, coaching, and co-browsing.
- Available on Windows, macOS, iOS, Android, and web.
What to know first
- There is no free plan.
- Pricing is available on request.
Zendesk Contact Center: what it does well
- Inbound and outbound calling
- IVR builder included
- Omnichannel social, web, mobile, voice, email
- Workforce management listed
- Interactive reports with scheduled delivery
What to know first
- No free plan
- Requires a Zendesk Suite plan
- Minutes Block costs extra
- Annual billing applies
Alternatives to GoTo Contact Center Alternatives to Zendesk Contact Center The whole list