Freshworks Freddy AI Agent vs Pega Customer Service
| Freshworks Freddy AI Agent | Pega Customer Service | |
|---|---|---|
| Free plan | No | |
| Free trial | Yes | |
| Paid from | $29/mo | |
| Platforms | Web | Android, api, iOS, self-hosted, Web |
| Free plan | No | |
| Paid from | 29 /mo | |
| Supported channels | Email, web chat, WhatsApp, Facebook, Instagram, and other social messaging channels | Telephone (inbound and outbound), web and mobile chat, email, web self-service, fax, white mail; messaging integrations include WhatsApp and SMS |
| Workflow actions | Yes | Yes |
| Human handoff | Yes | Yes |
| Voice support | No | Yes |
| Multilingual support | Yes | Yes |
| API access | Yes | Yes |
| Case management | Yes | |
| SLA management | Yes | |
| Omnichannel support | Yes | |
| Knowledge base | Yes | |
| Customer portal | Yes | |
| Workflow automation | Yes | |
| Service analytics | custom |
Listed together in Best AI Customer Service AgentsBest Customer Service CRM Software