Side by side
Freshdesk vs Front
Both stand on ai customer service software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Free plan API
Freshdesk combines multichannel ticket handling with automation, customer self-service, and language support. Teams should account for the six-month Free program limit and the separate charge for AI sessions beyond the included allowance.
Visit Freshdesk
Free trial AndroidAPIiPhone+3
Front provides shared-inbox and customer-service functions across three paid annual tiers. Compare seat, channel, workspace, and automation limits with your team’s requirements.
Visit FrontThe facts
| Freshdesk | Front | |
|---|---|---|
| Free plan | Yes | A free trial |
| Open source | Not published | No |
| Runs on | API | Android, API, iPhone, Mac, Web, Windows |
| Lowest paid plan | Growth: $19 a month | Starter: $25 a month |
| Plans published | 4 | 3 |
| Maker | Freshdesk | Front |
| Website | freshworks.com | front.com |
| On ai customer service software | #2 of 40 | #10 of 40 |
Freshdesk: what it does well
- Shared inbox and ticket automation
- Customer portal and help center included
- Freddy AI Copilot translates in 60+ languages
- Role-based permissions and API access
- Free program covers 1–2 agents for six months
What to know first
- Free program is limited to six months
- Paid plans start at $19 per agent monthly, billed annually
- Extra AI Agent sessions cost $49 per 100
Front: what it does well
- Shared inbox for team communication
- Includes SLA management and ticket automation
- Customer portal and help center
- API access available
What to know first
- No free plan
- Plans billed annually
- Starter limited to 10 seats
- Enterprise costs $105 a month
Alternatives to Freshdesk Alternatives to Front The whole list