Side by side
Freshdesk Omni (formerly Freshworks Customer Service Suite) vs Sugar Serve
Both stand on customer service crm software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Paid Web
Visit Freshdesk Omni (formerly Freshworks Customer Service Suite) Paid AndroidAPIiPhone+1
Sugar Serve combines customer service workflows with engagement, automation, reporting, and API access. Its paid, no-free-plan model and 10,000-contact inclusion should be checked against the needs of each support operation.
Visit Sugar ServeThe facts
| Freshdesk Omni (formerly Freshworks Customer Service Suite) | Sugar Serve | |
|---|---|---|
| Free plan | No | No |
| Open source | Not published | No |
| Runs on | Web | Android, API, iPhone, Web |
| Lowest paid plan | Freshdesk Omni Growth: $29 a month | See the plans |
| Plans published | 2 | 3 |
| Maker | Not published | Sugar Serve |
| Website | freshworks.com | sugarcrm.com |
| On customer service crm software | #22 of 26 | #18 of 26 |
Freshdesk Omni (formerly Freshworks Customer Service Suite): what it does well
Sugar Serve: what it does well
- Includes case management and SLA management
- Provides omnichannel engagement
- Offers customer portal and ticket automation
- Includes reports, dashboards, and sentiment analysis
- Supports API access and multiple CRM integrations
What to know first
- No free plan
- Includes 10,000 contacts
- API is the only listed platform
Alternatives to Freshdesk Omni (formerly Freshworks Customer Service Suite) Alternatives to Sugar Serve The whole list