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EvaluAgent vs OpenText Contact Center Analytics

EvaluAgent

5.2 #16 in Call Center Speech Analytics Software

About EvaluAgent

OpenText Contact Center Analytics

5.1 #20 in Call Center Speech Analytics Software

About OpenText Contact Center Analytics
EvaluAgentOpenText Contact Center Analytics
PlatformsWebWeb
Coaching workflowsYes
AI-assisted scoringYes
Calibration toolsYes
Compliance reviewsYes
QA channelsomnichannel
Sentiment analysisYes
Speech analyticsYes

Listed together in Best Call Center Speech Analytics SoftwareBest Contact Center Analytics Software