Effigate vs OpenText Service Management
| Effigate | OpenText Service Management | |
|---|---|---|
| Free plan | No | |
| Free trial | Yes | |
| Paid from | $79/mo | |
| Platforms | api, Linux, macOS, Web, Windows | Android, iOS, Web |
| Free plan | No | No |
| SLA scope | both | |
| Escalation automation | Yes | |
| Business-hour calendars | Yes | |
| Multi-level SLAs | Yes | |
| SLA reporting | Yes | |
| API access | Yes | |
| Non-IT departments | Yes | |
| Service catalog | Yes | |
| Workflow automation | Yes | |
| Employee portal | Yes | |
| Knowledge base | Yes | |
| Asset management | Yes | |
| Deployment | both | |
| Risk assessment | Yes | |
| Approval workflows | Yes | |
| Change calendar | Yes | |
| Emergency changes | Yes | |
| Change audit trail | Yes | |
| CMDB linking | Yes |
Listed together in Best IT SLA Management Software