Side by side
Dialpad AI Contact Center vs Zoom Contact Center
Both stand on contact center as a service - enterprise software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Paid AndroidiPhoneMac+2
Visit Dialpad AI Contact Center 
Paid AndroidAPIiPhone+3
Zoom Contact Center offers multichannel routing, reporting, and plan-dependent AI and workforce tools. Review the plan prices and channel requirements before choosing a tier.
Visit Zoom Contact CenterThe facts
| Dialpad AI Contact Center | Zoom Contact Center | |
|---|---|---|
| Free plan | No | No |
| Open source | Not published | Not published |
| Runs on | Android, iPhone, Mac, Web, Windows | Android, API, iPhone, Mac, Web, Windows |
| Lowest paid plan | Not published | Essentials: $69 a month |
| Plans published | None | 9 |
| Maker | Not published | Not published |
| Website | dialpad.com | zoom.com |
| On contact center as a service - enterprise software | #22 of 26 | #18 of 26 |
Dialpad AI Contact Center: what it does well
Zoom Contact Center: what it does well
- Combines voice, video, chat, SMS, email, and social media
- Routes interactions while preserving customer context
- Role-based dashboards show live and historical data
- Reports can connect to business intelligence tools through APIs
What to know first
- No free plan is listed
- Email, social, outbound dialers, and cobrowse require Premium
- Workforce Management is listed with Elite
- PSTN calls may not be encrypted
Alternatives to Dialpad AI Contact Center Alternatives to Zoom Contact Center The whole list