Side by side
Desk Manager vs smartQ
Both stand on workflow management software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Choose Desk Manager if you need service management across IT or multiple departments alongside ticket automation and no-code process flows. Its custom reporting and listed security controls add useful coverage for operational teams. Look elsewhere if you need a published price before contacting the maker or require multiple agents assigned to one conversation.
Visit Desk ManagersmartQ offers several views, adaptable stages, and ticket intake from people without accounts. Its trial has limited file storage, and technical support is available only to paying account holders by email.
Visit smartQThe facts
| Desk Manager | smartQ | |
|---|---|---|
| Free plan | Not published | A free trial |
| Open source | Not published | Not published |
| Runs on | Android, API, iPhone, Web | Android, API, iPhone, Web |
| Lowest paid plan | Not published | Basic: $7 per user a month |
| Plans published | None | 2 |
| Maker | Desk Manager | Not published |
| Website | deskmanager.com.br | getsmartq.com |
| On workflow management software | #37 of 48 | #33 of 48 |
Desk Manager: what it does well
- ITSM includes incident and request management, automated SLAs, and operational governance.
- ESM provides catalogs, approval rules, traceability, and real-time indicators.
- Ticket automations can assign operators and route work between queues.
- Custom reports can be emailed on a schedule and turned into dashboards.
- AES-256 encryption, TLS 1.3, and ISO 27001 certification are listed.
What to know first
- Pricing is available on request.
- Each simultaneous attachment submission is limited to 100 MB total.
- A conversation can have only one assigned agent at a time.
smartQ: what it does well
- Board View supports drag-and-drop ticket management.
- Workflows can be tailored with stage columns.
- External Users do not count toward the plan.
- Native iPhone, iPad, and Android apps are available.
- 30-day trial includes all features.
What to know first
- No free plan is available.
- Trial file storage is limited to 30Mb.
- Technical support is email-only for paying accounts.
Alternatives to Desk Manager Alternatives to smartQ The whole list