Side by side
Daktela Contact Center vs Zoom Contact Center
Both stand on call center software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Free trial AndroidAPIiPhone+3
Daktela combines multiple customer service channels with automation, contact centre tools and integration options. It has a 14-day trial, but no free plan; pricing varies by licence and AI package.
Visit Daktela Contact Center
Paid AndroidAPIiPhone+3
Zoom Contact Center offers multichannel routing, reporting, and plan-dependent AI and workforce tools. Review the plan prices and channel requirements before choosing a tier.
Visit Zoom Contact CenterThe facts
| Daktela Contact Center | Zoom Contact Center | |
|---|---|---|
| Free plan | A free trial | No |
| Open source | Not published | Not published |
| Runs on | Android, API, iPhone, Mac, Web, Windows | Android, API, iPhone, Mac, Web, Windows |
| Lowest paid plan | SMS: €12 a month | Essentials: $69 a month |
| Plans published | 10 | 6 |
| Maker | Daktela Contact Center | Not published |
| Website | daktela.com | zoom.com |
| On call center software | #24 of 131 | #34 of 131 |
Daktela Contact Center: what it does well
- Unifies voice, live chat, email and social media.
- Bots can hand conversations to live agents.
- Includes helpdesk, analytics, QA reviews and knowledge base.
- Android and iOS apps include ticketing and calls.
- Every licence includes 24/7 local-language technical support.
What to know first
- No free plan.
- Setup and onboarding are billed once by project scope.
- AI packages use monthly flat fees.
Zoom Contact Center: what it does well
- Combines voice, video, chat, SMS, email, and social media
- Routes interactions while preserving customer context
- Role-based dashboards show live and historical data
- Reports can connect to business intelligence tools through APIs
What to know first
- No free plan is listed
- Email, social, outbound dialers, and cobrowse require Premium
- Workforce Management is listed with Elite
- PSTN calls may not be encrypted
Alternatives to Daktela Contact Center Alternatives to Zoom Contact Center The whole list