Side by side

Daktela Contact Center vs Exotel Contact Center

Both stand on omnichannel contact center software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.

Daktela Contact Center

Free trial AndroidAPIiPhone+3

Daktela combines multiple customer service channels with automation, contact centre tools and integration options. It has a 14-day trial, but no free plan; pricing varies by licence and AI package.

Visit Daktela Contact Center

Exotel Contact Center brings call handling, digital channels, and reporting together, with multiple deployment options. Check which plan fits your organization and whether the separately offered Voice Streaming is needed.

Visit Exotel Contact Center

The facts

	Daktela Contact Center	Exotel Contact Center
Free plan	A free trial	No
Open source	Not published	Not published
Runs on	Android, API, iPhone, Mac, Web, Windows	Android, API, iPhone, Self-hosted, Web
Lowest paid plan	SMS: €12 a month	XPrime: $70
Plans published	10	3
Maker	Daktela Contact Center	Not published
Website	daktela.com	next.exotel.com
On omnichannel contact center software	#9 of 41	#20 of 41

Daktela Contact Center: what it does well

Unifies voice, live chat, email and social media.
Bots can hand conversations to live agents.
Includes helpdesk, analytics, QA reviews and knowledge base.
Android and iOS apps include ticketing and calls.
Every licence includes 24/7 local-language technical support.

What to know first

No free plan.
Setup and onboarding are billed once by project scope.
AI packages use monthly flat fees.

Exotel Contact Center: what it does well

Combines voice and digital channels in one interface
Includes IVR, dialers, and call recording
Offers real-time and historical analytics
Lists five deployment options

What to know first

No free plan
Voice Streaming is offered separately
XTRM has no listed price

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