Side by side
Custify vs Retain
Both stand on proactive customer retention software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Free trial APIWeb
Custify brings customer information, health monitoring and automation into a customer success platform with several named connection options. Request pricing and consider the onboarding timeline and data-retention terms when assessing fit.
Visit Custify Free trial APIWeb
Retain combines daily health scoring, churn explanations, segmentation and outreach preparation for B2B SaaS teams. Paid plans begin at $79 a month, and capacity limits depend on active accounts.
Visit RetainThe facts
| Custify | Retain | |
|---|---|---|
| Free plan | Not published | A free trial |
| Open source | Not published | Not published |
| Runs on | API, Web | API, Web |
| Lowest paid plan | Free or on request | Pro: $79 a month |
| Plans published | 1 | 4 |
| Maker | Not published | Not published |
| Website | custify.com | retain.so |
| On proactive customer retention software | #4 of 21 | #8 of 21 |
Custify: what it does well
- Customer 360 combines usage, adoption, health and lifecycle information.
- Playbooks can assign tasks and send reminders when metrics change.
- CustifyAI includes summaries and natural-language customer queries.
- Lists connections to CRM, billing, support and marketing tools.
- Concierge Onboarding typically takes about four weeks.
What to know first
- Pricing is available on request; no plan price is listed.
- Concierge Onboarding typically takes about four weeks.
- Default data retention during a contract is 24 months.
Retain: what it does well
- Scores account health from 0 to 100
- Uses more than 10 behavior signals
- Provides contextual churn alerts
- Supports SDK, API and PostHog events
- Sends configured alerts to Slack or Discord
What to know first
- No free plan
- Pro is limited to 150 active accounts
- No SOC 2 or ISO 27001 certification
Alternatives to Custify Alternatives to Retain The whole list