Side by side
Andrea Helpdesk vs Chatwoot
Both stand on customer support software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Free plan AndroidAPIiPhone+2
Andrea Helpdesk offers ticketing, email handling, collaboration and customer-facing tools in a self-hosted package with a free plan. Teams should account for the listed server requirements and the absence of a paid support offering.
Visit Andrea Helpdesk
Free plan Open source AndroidAPIiPhone+3
Chatwoot brings customer conversations, team coordination, and knowledge-base tools together, with cloud and self-hosted options. Compare agent, conversation, and retention limits with the features you need.
Visit ChatwootThe facts
| Andrea Helpdesk | Chatwoot | |
|---|---|---|
| Free plan | Yes | Yes |
| Open source | Not published | Yes |
| Runs on | Android, API, iPhone, Self-hosted, Web | Android, API, iPhone, Linux, Self-hosted, Web |
| Lowest paid plan | Free or on request | Startups: $19 per agent a month |
| Plans published | 1 | 9 |
| Maker | Not published | Chatwoot |
| Website | andreahelpdesk.com | chatwoot.com |
| On customer support software | #4 of 29 | #1 of 29 |
Andrea Helpdesk: what it does well
- Free plan includes unlimited agents and tickets.
- Tickets can arrive through email, agent interface or portal.
- Includes a knowledge base and customer portal.
- Agents can collaborate through chat and direct messages.
- Provides a REST API.
What to know first
- Requires PHP 8.1 or newer.
- Requires MySQL 8.0 or newer.
- No paid support offering is listed; help is directed to GitHub issues.
Chatwoot: what it does well
- Combines multiple channels in a shared inbox
- Includes help-center portals and AI-powered search
- Offers API access, webhooks, and bot connections
- Can be deployed on customer infrastructure
What to know first
- Free Hacker plan limits use to 500 conversations monthly
- Community Edition excludes Captain AI and voice calls
- Cloud Startups is $19 per agent monthly, billed annually
Alternatives to Andrea Helpdesk Alternatives to Chatwoot The whole list