Side by side
Amazon Connect vs Medallia
Both stand on contact center analytics software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Free trial AndroidAPIiPhone+1
Amazon Connect Customer combines automated customer interactions, agent tools, and analytics across multiple channels. Its usage-based pricing and listed free allowances should be considered alongside channel and regional charges.
Visit Amazon Connect Paid AndroidAPIiPhone+1
Choose Medallia if an enterprise needs to bring varied experience signals into analytics and structured follow-up workflows. Consider another option if you need a price you can evaluate without contacting sales.
Visit MedalliaThe facts
| Amazon Connect | Medallia | |
|---|---|---|
| Free plan | A free trial | Not published |
| Open source | Not published | Not published |
| Runs on | Android, API, iPhone, Web | Android, API, iPhone, Web |
| Lowest paid plan | See the plans | Free or on request |
| Plans published | 8 | 1 |
| Maker | Not published | Medallia |
| Website | aws.amazon.com | medallia.com |
| On contact center analytics software | #4 of 30 | #8 of 30 |
Amazon Connect: what it does well
- Supports voice, chat, email, SMS, web, WhatsApp, and Apple Messages.
- AI agents can pass context to human agents.
- No-code visual canvas supports conversational experience design.
- Includes real-time and historical metrics and conversational analytics.
- Data is encrypted at rest and in transit.
What to know first
- Charges vary by region, channel, and third-party provider.
- Voice pricing lists standard telephony rates separately.
- Free Tier allowances are limited to stated amounts and period.
- Pricing details include per-message, per-minute, and per-email charges.
Medallia: what it does well
- Collects surveys, voice, chat, web, social, employee, and video signals.
- Analyzes structured and unstructured data with AI-powered themes and root-cause analysis.
- Includes alerts, case management, reporting, and closed-loop feedback workflows.
- Offers hundreds of integrations and APIs for legacy-system connections.
- Mobile app provides employees feedback, dashboards, metrics, alerts, and action tools.
What to know first
- Pricing is available by contacting sales.
- The Experience Cloud plan uses annual tiers priced by Experience Data Record.
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