Side by side
Alemba Service Manager vs Vivantio
Both stand on sla management. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Paid AndroidAPIiPhone+3
Choose Alemba Service Manager if your organization needs configurable service workflows, a broad process scope, and deployment options suited to governed operations. Its quote-based pricing and focus on large and mid-sized organizations may make it less suitable for buyers seeking a published price or a simpler service tool.
Visit Alemba Service Manager Free trial APISelf-hostedWeb
Vivantio brings service management, automation, asset records and self-service into one platform for multiple departments. Its starting price is annual, and there is no free plan.
Visit VivantioThe facts
| Alemba Service Manager | Vivantio | |
|---|---|---|
| Free plan | Not published | A free trial |
| Open source | Not published | No |
| Runs on | Android, API, iPhone, Self-hosted, Web, Windows | API, Self-hosted, Web |
| Lowest paid plan | Free or on request | See the plans |
| Plans published | 1 | 3 |
| Maker | Not published | Vivantio |
| Website | alemba.com | vivantio.com |
| On sla management | #6 of 23 | #10 of 23 |
Alemba Service Manager: what it does well
- Supports a broad set of ITSM and enterprise service processes.
- Process owners can configure workflows without developers.
- End-user self-service portal is license-free.
- Offers cloud, on-premises, and private cloud deployment.
- Integrates with named systems and supports APIs and webhooks.
What to know first
- Pricing is available only on request.
- The conversational AI assistant is in preview.
- Software downloads and releases require customer sign-in to the support portal.
Vivantio: what it does well
- Supports ITIL 4-aligned service management processes
- No-code automation covers tickets, approvals and escalations
- Includes over 600 integrations and full API access
- End users require no licence
What to know first
- No free plan is listed
- Starts at $49 per agent monthly, billed annually
- On-premise deployment is offered for regulatory needs
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