Side by side
Agentforce IT Service vs ServiceCore
Both stand on it problem management software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Paid Web
Agentforce IT Service combines service desk processes with configuration, asset, and AI capabilities. Its paid, cloud-only structure and separately priced editions make plan selection important.
Visit Agentforce IT Service Paid AndroidAPIiPhone+2
ServiceCore combines ITIL service management, enterprise workflows, asset tracking, reporting, integrations, and mobile work. Its technician minimum and quote-based annual plans are important considerations for smaller teams.
Visit ServiceCoreThe facts
| Agentforce IT Service | ServiceCore | |
|---|---|---|
| Free plan | No | No |
| Open source | Not published | Not published |
| Runs on | Web | Android, API, iPhone, Self-hosted, Web |
| Lowest paid plan | AI Agent for Employees: $15 a month | Free or on request |
| Plans published | 6 | 3 |
| Maker | Not published | Not published |
| Website | salesforce.com | servicecore.app |
| On it problem management software | #32 of 39 | #28 of 39 |
Agentforce IT Service: what it does well
- Covers incident, problem, and change management
- Includes root-cause and known-error tracking
- Offers automated incident creation from email and chat
- Provides CMDB and Service Graph options
- Includes permanent-fix and workaround tracking
What to know first
- No free plan
- Web platform only
- Plans are typically annual commitments
- Some capabilities require separate paid options
ServiceCore: what it does well
- ITIL 4 service management practices
- Unified queue for multiple request channels
- CMDB maps configuration dependencies
- Visual workflows and low-code forms
- Mobile app supports offline work
What to know first
- Minimum of 10 technicians
- Pricing requires a quote
- ESM sub-tenant technicians licensed separately
- No free plan
Alternatives to Agentforce IT Service Alternatives to ServiceCore The whole list