Side by side

AgentDesk vs Stept

Both stand on ai customer service agents. Which one you can start free with, which one lets you read the code, and what each costs once you pay.

AgentDesk

Free plan APISelf-hostedWeb

Support teams seeking a free, open-source web platform with ticketing, routing, multiple messaging channels, and human handoff should consider AgentDesk. Teams needing a platform beyond web or channels outside those listed should look elsewhere.

Visit AgentDesk

Stept

Free plan APIExtensionLinux+4

Stept offers a free self-hosted plan alongside cloud tiers with stated prices and resolution allowances. The cloud plans are marked as having pricing coming and are free during early access, so those terms matter when considering them.

Visit Stept

The facts

	AgentDesk	Stept
Free plan	Yes	Yes
Open source	Not published	Not published
Runs on	API, Self-hosted, Web	API, Extension, Linux, Mac, Self-hosted, Web, Windows
Lowest paid plan	Not published	Cloud: $19 per seat a month
Plans published	None	3
Maker	Not published	Not published
Website	agent-desk.huabei.pro	stepped.ai
On ai customer service agents	#1 of 56	#5 of 56

AgentDesk: what it does well

Free and open source.
Supports web widgets and a standalone customer chat page.
Includes WeChat Official Account and WeCom Customer Service channels.
Ticketing workflows and routing automation are available.
Supports a knowledge base, workflow actions, and human handoff.

What to know first

The listed platform is web.
Its listed channel coverage centers on web, WeChat, WeCom, and Open IM.

Stept: what it does well

Self-hosted plan is free forever and MIT-licensed.
Self-hosted plan includes unlimited seats.
Supports multichannel deployment and human handoff.
Cloud plans list monthly AI resolution allowances.

What to know first

Cloud pricing is also marked as coming.
Cloud is free during early access.
Cloud plan details list monthly resolution limits.

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