Side by side

AgentDesk vs Freshdesk

Both stand on ai customer service software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.

AgentDesk

Free plan APISelf-hostedWeb

Support teams seeking a free, open-source web platform with ticketing, routing, multiple messaging channels, and human handoff should consider AgentDesk. Teams needing a platform beyond web or channels outside those listed should look elsewhere.

Visit AgentDesk

Freshdesk

Free plan API

Freshdesk combines multichannel ticket handling with automation, customer self-service, and language support. Teams should account for the six-month Free program limit and the separate charge for AI sessions beyond the included allowance.

Visit Freshdesk

The facts

	AgentDesk	Freshdesk
Free plan	Yes	Yes
Open source	Not published	Not published
Runs on	API, Self-hosted, Web	API
Lowest paid plan	Not published	Growth: $19 a month
Plans published	None	4
Maker	Not published	Freshdesk
Website	agent-desk.huabei.pro	freshworks.com
On ai customer service software	#1 of 40	#2 of 40

AgentDesk: what it does well

Free and open source.
Supports web widgets and a standalone customer chat page.
Includes WeChat Official Account and WeCom Customer Service channels.
Ticketing workflows and routing automation are available.
Supports a knowledge base, workflow actions, and human handoff.

What to know first

The listed platform is web.
Its listed channel coverage centers on web, WeChat, WeCom, and Open IM.

Freshdesk: what it does well

Shared inbox and ticket automation
Customer portal and help center included
Freddy AI Copilot translates in 60+ languages
Role-based permissions and API access
Free program covers 1–2 agents for six months

What to know first

Free program is limited to six months
Paid plans start at $19 per agent monthly, billed annually
Extra AI Agent sessions cost $49 per 100

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