Side by side
8x8 Contact Center vs Netcall Omnichannel Contact Centre
Both stand on call center software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
8x8 Contact Center combines omnichannel interaction tools with workforce features, APIs, and CRM integrations. Pricing is custom, so prospective customers need to contact sales for a quote.
Visit 8x8 Contact CenterChoose Netcall Omnichannel Contact Centre if your organisation needs one cloud platform for voice and digital customer conversations, with routing, AI assistance, translation, and agent context. Look elsewhere if you need published pricing or a platform fee sized differently from the listed 25-concurrent-agent plan.
Visit Netcall Omnichannel Contact CentreThe facts
| 8x8 Contact Center | Netcall Omnichannel Contact Centre | |
|---|---|---|
| Free plan | No | Not published |
| Open source | Not published | Not published |
| Runs on | Android, API, iPhone, Mac, Web, Windows | Web |
| Lowest paid plan | Free or on request | Liberty Converse platform fee (including 25 Concurrent Agents): £20,700 a year |
| Plans published | 1 | 1 |
| Maker | Not published | Netcall Omnichannel Contact Centre |
| Website | 8x8.com | netcall.com |
| On call center software | #33 of 131 | #83 of 131 |
8x8 Contact Center: what it does well
- Supports voice, chat, email, SMS, RCS, video, and social
- Includes inbound calling, outbound dialing, and IVR
- Offers forecasting, scheduling, and workforce tracking
- Out-of-the-box integrations include Salesforce and Zendesk
- Phone support is available Monday through Saturday
What to know first
- No free plan is listed
- Pricing requires a sales quote
- Phone support hours are Monday through Saturday, 6am–6pm PT
Netcall Omnichannel Contact Centre: what it does well
- Coordinates voice, email, SMS, chat, social, video, and callbacks.
- Routes interactions by agent skills and issue complexity.
- AI assistants can pass conversations to agents with suggested responses.
- Translates chats from over 75 languages into English.
- Includes PCI-compliant payment handling, GDPR controls, and SSO.
What to know first
- Pricing is available on request.
- The listed platform fee includes 25 concurrent agents.
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